Best suited to candidates with high-end customer service experience working in a mobile-first, fast-paced gaming or consumer tech environment, with a focus on building relationships and managing VIP clients.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from PrizePicks
At PrizePicks, we are the fastest-growing sports company in North America, as recognized by Inc. 5000. As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 550 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together?
MVP Account Executives are assigned to independently manage the customer experience for the company’s most engaged players. The top valued players are assigned to Account Executives primarily based on geography. The MVP Account Executive’s purpose is to independently cultivate genuine relationships with these players to: 1) better understand their needs/preferences so that the company delivers a well-rounded product experience, 2) ensure these players receive white-glove, elevated treatment and 3) have access to an elevated level of customer care to resolve issues that could prevent an enjoyable PrizePicks experience. Do all 3 well, and the MVP user has no reason to play anywhere else.
What you’ll do:
Be the strategic relationship partner for our high value players, driving loyalty and increasing levels of product satisfaction & entertainment value for those valuable players.
Monitor our MVP Scouting reports & perform due diligence to onboard MVP users, building a book of business of up to ~500 players across multi-state territories.
Actively participate in improving the ongoing strategic design of PrizePicks MVP program, so the company remains at the forefront of player engagement, elevated care and responsible gaming. Further driving loyalty and increasing levels of product satisfaction and entertainment value for the MVP members.
Independently manage offline expense budget decisions to create personalized and memorable experiences for MVPs that generate increased brand affinity.
Exercise discretion to troubleshoot and expeditiously resolve any issues experienced by assigned MVPs.
Coordinate with senior external & internal personnel (Experiential Marketing and Partnerships teams) to execute in-person touchpoints for MVPs, providing them access to events that only PrizePicks could offer.
Collaborate with the MVP Team & other PrizePicks departments to identify new engagement opportunities & drive innovation for the Member experience.
Implement all MVP policies & guidelines, with a strong emphasis on Responsible Gaming practices.
What you have:
3-5 years of customer-facing experience, high-end customer service field preferred
Proven experience managing company’s most valuable and engaged customers
Deep understanding of customer segmentation, lifecycle stages, and CRM best practices
Experience in a mobile-first, fast-paced consumer technology or gaming environment strongly preferred
Excellent interpersonal & communication skills, ability to build relationships
Passionate about providing top-tier service
Strong analytical skills with the ability to interpret data and turn insights into action
Passionate about sports, and fluent in sports-related discussions
Gaming and/or card-collecting knowledge is not required, but is valuable in the role
Thrives in a hyper growth environment, willing to help where it is needed
Excellent communication and cross-functional leadership skills
Familiarity with regulatory and compliance considerations in gaming, fantasy sports, or sports betting is a plus
Occasional travel for this role is expected
Willing & able to work non-traditional hours
Where you’ll live:
We prefer candidates based on the West Coast and we are open to qualified applicants from anywhere in the U.S. and are willing to consider remote candidates. #LI-Remote
Working at PrizePicks:
The typical salary range for this position is $70,000 to $80,000. At PrizePicks, we consider your role, level, and where you'll be working when determining our salary ranges. The compensation info you see on our job postings gives you an idea of the starting pay range for the position. Your actual pay within that range will depend on your specific work location, as well as your skills, experience, and education. Your recruiter will be happy to chat more about the specific pay range for your location and how we arrived at it during the hiring process.
This application period will remain open for 30 days. We’re committed to finding the best candidate, so this date may be adjusted, and any changes will be reflected in this posting.
Date Posted: 11/10/2026
Benefits you’ll receive:
In addition to your great compensation package, full-time employees will be eligible for the following perks:
Company-subsidized medical, dental, & vision plans
401(k) plan with company match
Annual bonus
Flexible PTO to encourage a healthy work/life balance (2 weeks STRONGLY encouraged!)
Generous paid leave programs, including 16-week paid parental leave and disability benefits
Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked
Company-wide in-person events and team outings
Lifestyle enhancement program
Company equipment provided (Windows & Mac options)
Annual performance reviews with opportunities for growth and career development
You must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
PrizePicks is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Source: PrizePicks careers