NET NEW posting

Reteam

Regional

HybridCareer-pivot friendly

Who this role is best for

Aimed at mid-level to senior Customer Success professionals who thrive in collaborative, client-facing environments and are comfortable with remote or hybrid work arrangements.

Best fit for

Candidates with a track record in guiding clients through onboarding and driving product adoption.
— “Guide new clients through onboarding processes”
Individuals who excel in proactive communication and relationship-building with clients.
— “help build and maintain strong relationships with our clients”
Professionals who have experience identifying upselling opportunities and contributing to product feedback loops.
— “Identify opportunities for upselling or account growth”

Things to consider

The role demands managing multiple priorities in a fast-paced environment with limited flexibility.
— “Ability to manage multiple priorities in a fast-paced environment”
Candidates must be prepared to work independently and as part of a team simultaneously.
— “Comfortable working both independently and as part of a team”

How to stand out

Highlight your experience in delivering training sessions and product demonstrations.
— “Deliver training sessions, check-ins, and product demonstrations”
Emphasize your ability to monitor customer engagement and resolve issues proactively.
— “Monitor customer engagement and proactively address any issues”
Showcase your history of collaborating with internal teams to relay customer feedback.
— “Collaborate with internal teams to relay customer feedback and improve the customer experience”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

high customer satisfaction
successful upselling
efficient issue resolution

Typical background

customer success or account management experience

Skills & requirements

Required

Customer Success ManagementClient OnboardingIssue ResolutionUpsellingTraining SessionsCustomer FeedbackTeam Collaboration

Preferred

Problem-solvingInitiative

Stack & domain

Customer SuccessAccount ManagementTraining SessionsProduct DemonstrationsCommunicationInterpersonal SkillsProblem-solvingTeamwork

About the role

Original posting from Reteam via Ashby

TEST BOARD
JOB TITLE: CUSTOMER SUCCESS MANAGER (CSM)
JOB DESCRIPTION
We are looking for an enthusiastic and people-focused Customer Success Manager to join our team. In this role, you will help build and maintain strong relationships with our clients, ensuring they achieve success using our products and services. You will proactively support customers throughout their journey by driving adoption, encouraging engagement, and acting as the main point of contact for feedback and inquiries.
RESPONSIBILITIES
Serve as the primary contact for a portfolio of customers
Guide new clients through onboarding processes
Monitor customer engagement and proactively address any issues
Identify opportunities for upselling or account growth
Deliver training sessions, check-ins, and product demonstrations
Collaborate with internal teams to relay customer feedback and improve the customer experience
REQUIREMENTS
Proven experience in customer success, account management, or a related field
Exceptional communication and interpersonal skills
Enjoy problem-solving and taking initiative
Ability to manage multiple priorities in a fast-paced environment
Comfortable working both independently and as part of a team
BENEFITS
Competitive salary and benefits package
Opportunities for career growth and development
Flexible work arrangements (remote/hybrid options available)
Supportive and collaborative team culture
If you are a motivated individual who thrives on building meaningful client relationships and helping customers succeed, we would love to hear from you!
TEST BOARD

Source: Reteam careers (Ashby)