NEURAGym Manager - NEURAGym (human)

Neura Robotics
Hamburg, Germany
On-site

Who this role is best for

Candidates with operations leadership experience in robotics or cloud services and a background in managing multidisciplinary teams will find this mission-driven role in Hamburg.

Best fit for

  • Operations leaders with experience in robotics or cloud services and a track record of building scalable processes
    — “proving the service and creating the playbook for future facilities”
  • Individuals who have led teams with both technical and business responsibilities and driven customer success
    — “Proven leadership of multidisciplinary teams with direct responsibility for external-customer success”
  • Candidates with a hybrid skill set, capable of engaging in technical and business discussions with equal fluency
    — “Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)”

Things to consider

  • The role requires a commitment to on-site presence in Hamburg with potential for long-term facility management
    — “Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities”
  • Candidates must be prepared to manage budgets and coordinate with external vendors directly
    — “Experience managing site-level budgets and coordinating vendors or external service providers”

How to stand out

  • Showcase your ability to lead teams that combine technical and business functions
    — “Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network”
  • Emphasize your background in defining and refining KPIs that balance efficiency and customer impact
    — “Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact”
Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Company

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • launch and operate a NEURAGym
  • create playbook for future facilities
  • manage customer operations journey
Typical background
degree in Engineering, Applied Sciences, Operations Management5+ years leading customer-facing tech operations

Skills & requirements

Required

LeadershipCustomer-facing Tech OperationsMultidisciplinary Team ManagementData-driven MindsetBudget ManagementVendor Coordination

Preferred

Cloud-based ML InfrastructureIT Support Workflows

Stack & domain

EngineeringApplied SciencesOperations ManagementLeadershipMultidisciplinary Team ManagementTechnical DiscussionsBusiness TopicsData-driven MindsetKpisBudget ManagementVendor CoordinationCloud InfrastructureIT Support WorkflowsCommunicationProblem-solvingFluent In English And GermanRoboticsAdvanced ManufacturingAutonomous SystemsCloud Services

About the role

Original posting from Neura Robotics via Ashby

YOUR MISSION & CHALLENGES

  • Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities
  • Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience
  • Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site
  • Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value
  • Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model
  • Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots

WHAT WE CAN LOOK FORWARD TO

Must have:

  • Degree in Engineering, Applied Sciences, Operations Management or a related field
  • 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services
  • Proven leadership of multidisciplinary teams with direct responsibility for external-customer success
  • Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks
  • Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)
  • Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact
  • Experience managing site-level budgets and coordinating vendors or external service providers

Nice to have:

  • Exposure to cloud-based ML infrastructure or IT support workflows
  • Excellent written and verbal communication; fluent in English and German
  • Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment

Source: Neura Robotics careers (Ashby)

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