New Partner Experience Team Lead - French Market

Deliveroo
Manchester, GB
On-siteCareer-pivot friendly

Who this role is best for

Best suited to bilingual managers with team leadership experience working in a hybrid office setting in Manchester.

Best fit for

  • Bilingual professionals comfortable managing teams in a hybrid work environment.
    — “working in the Manchester office on a hybrid basis”
  • Leaders with experience in performance management and coaching.
    — “coaching the team to develop skills, oversight of team behaviour and attendance”
  • Candidates with a track record in account management or customer service.
    — “Experience in account management or customer service desirable”

Things to consider

  • Requires fluency in both English and French.
    — “Fluent or Native in English and in French”
  • Hybrid role with 3 days per week in the Manchester office.
    — “working in the Manchester office 3 days a week”

How to stand out

  • Demonstrate specific examples of improving team performance metrics.
    — “Report on performance & putting action plans in place to drive improved performance”
  • Highlight experience developing onboarding processes for new partners.
    — “developing and refining important onboarding processes”
  • Showcase your ability to meet and exceed targets.
    — “Ability to work to targets and a get up and go attitude”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Team performance
  • Restaurant onboarding
  • Customer satisfaction
Typical background
Customer service managementRestaurant operations

Skills & requirements

Required

Team ManagementCustomer ServiceOnboarding ProcessesPerformance Management

Preferred

Restaurant ManagementCustomer Success

Stack & domain

ManagementAccount ManagementCustomer ServiceTeam LeadershipPerformance ManagementCoachingRestaurant OnboardingCustomer Success

About the role

Original posting from Deliveroo via Ashby

New Partner Experience Team Lead - French Market

As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within France, and growing their order volume over the first 8 weeks on the platform.

You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the Head of New Partner Experience and will work in the Manchester office on a hybrid basis.

Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the

Manchester office 3 days a week.

Responsibilities (your team)

  • Responsible for the daily oversight of a team of New Partner Experience Agents
  • Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
  • Work together with other Team Leads
  • Report on performance & putting action plans in place to drive improved performance.
  • Ensure your team hit agreed goals, establishing a performance management framework for your team
  • Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

Required skills (your role)

  • Fluent or Native in English and in French
  • 2+ years management experience
  • Experience in account management or customer service desirable
  • Ability to work to targets and a get up and go attitude

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their

welfare. We offer a wide range of great benefits in areas including health, family, finance,

community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully

diverse it can be. That means we have no judgement when it comes to any one of the things

that make you who you are - your gender, race, sexuality, religion or a secret aversion to

coriander. All you need is a passion for (most) food and a desire to be part of one of the

fastest growing startups in an incredibly exciting space.

Source: Deliveroo careers (Ashby)

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