New Store Operations Coordinator

Hottopic
Hot Topic HQ - City of Industry, CA
HybridCareer-pivot friendly

Who this role is best for

Strong fit for retail support professionals who coordinate logistics and manage cross-functional communication, with experience in store operations and a preference for hands-on administrative work.

Best fit for

  • Retail support professionals with logistics coordination and cross-functional communication experience
    — “Works with cross-functional partners to verify accuracy of new store marketing collateral prior to execution”
  • Candidates with administrative experience in store operations and event planning
    — “planning and executing New Store Opening (NSO) initiatives, including but not limited to Grand Openings”
  • Individuals who thrive in a collaborative, in-person work environment
    — “Serves as primary point of communication for new store grand opening event details”

Things to consider

  • Physical demands include lifting up to 50 pounds, which may be a consideration for some candidates
    — “Regularly required to sit, stand, bend, and lift/move up to 50 pounds.”
  • The role requires adherence to strict delivery schedules, emphasizing time management and reliability
    — “maintain and adhere to strict delivery schedule”

How to stand out

  • Highlight experience with store logistics and inventory management in your resume and interview responses
    — “Responsible for auditing and maintaining stock of all items required for New Store Opening boxes”
  • Showcase technical writing and training material development skills in your application materials
    — “Excellent technical writing skills for maintenance of training materials”
  • Demonstrate experience with Adobe Creative Suite and Microsoft Office tools in your resume
    — “Knowledge of Microsoft Office Suite applications, Outlook, PowerPoint, Excel, Photoshop, InDesign, and Adobe Creative Suite preferred”
  • Include examples of problem-solving and proactive issue resolution in your interview narrative
    — “Is accountable for results, approaches obstacles proactively, and looks for ways to resolve problems and issues”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful new store openings
  • accurate and timely NSO box delivery
  • efficient NSO processes
Typical background
retail operationsproject management

Skills & requirements

Required

New Store OpeningInventory ManagementProject ManagementCommunicationTraining

Preferred

Retail ExperienceTechnical WritingAdobe Creative Suite

Stack & domain

Inventory ManagementPackagingShippingProject ManagementTrainingMarketingTechnical WritingSoftware ApplicationsCommunicationTeamworkProblem-solvingAdaptabilityCustomer EngagementTime ManagementRetail OperationsStore OpeningsStore ManagementCustomer ServiceLogistics

About the role

Original posting from Hottopic via Lever

We're growing faster than baby Groot! Hot Topic and BoxLunch are opening new stores and as a result we’re looking to add a New Store Operations Coordinator to the team. In this role, you’ll assist and support the Store Operations department on an administrative and functional level, while planning and executing New Store Opening (NSO) initiatives, including but not limited to Grand Openings, Relocations, Remodels, and Store Closures.   

WHAT YOU'LL DO:

  • Responsible for auditing and maintaining stock of all items required for New Store Opening boxes, recommending items to be purchased to the New Stores Manager. 
  • Pack and mail New Store Opening Boxes for all brands; maintain and adhere to strict delivery schedule; communicate with PM’s regarding tracking and delivery date of NSO Boxes.
  • Serves as primary point of communication for new store grand opening event details.
  • Executes and evaluates efficiency of New Store Opening box materials and processes, adjusts accordingly.
  • Works with New Stores Manager to ensure timely receipt of NSO incentives.
  • Assists with planning, creation of materials and scheduling of new store opening manager training
  • Works with cross-functional partners to verify accuracy of new store marketing collateral prior to execution
  • Works with field to obtain clear, accurate images of new store storefronts for use by all departments
  • Performs other job duties as needed.

WHAT YOU'LL NEED:

  • A minimum of a 6 months experience in a support capacity, preferably in a retail environment.
  • High School Diploma, GED required.  Associate’s degree preferred.
  • New Store Opening (NSO) experience is a HUGE plus.
  • Excellent technical writing skills for maintenance of training materials.
  • Knowledge of Microsoft Office Suite applications, Outlook, PowerPoint, Excel, Photoshop, InDesign, and Adobe Creative Suite preferred.
  • Basic training knowledge/skills preferred.
  • Illustrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
  • Strong communication skills, including the ability to work in a team environment, give honest, direct feedback, and communicate clearly and professionally, both verbally and in writing.
  • Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.
  • Is accountable for results, approaches obstacles proactively, and looks for ways to resolve problems and issues.
  • Regularly required to sit, stand, bend, and lift/move up to 50 pounds.  

Compensation:

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training, and experience, will determine the final salary for potential new hires.

Source: Hottopic careers (Lever)

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