Aimed at mid-level to senior office professionals with management experience who thrive in a customer-facing role.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Packard Culligan Water via Greenhouse
OFFICE MANAGER – GREAT BENEFITS and COMPETITIVE PAY!
Culligan of Stillwater is looking for our next Office Manager!
Are you an experienced Office Professional who is looking for a hands-on management position that requires a high level of customer interaction? Do you enjoy coaching your team to success and creating a fun, positive environment? Do you thrive in a fast-paced, high volume environment? Do you have an eye for improvement? Do you want to help elevate people’s lives through water?
If so, this may be the opportunity for you!
As a Packard Culligan Water Office Manager, you will handle customer calls and administrative duties as well as fulfilling managerial responsibilities, for example, financial reporting, supervision, payroll, etc. Our Office Managers plays a vital role in both dealership's success by ensuring customer satisfaction and retention, creating a motivated and competent workforce, open and effective communications, and assisting in the attainment of company’s goals.
Culligan of Stillwater is a successful dealership within the Packard Culligan franchise group, which has been family-owned and operated for nearly 80 years, headquartered in Minnetonka, MN. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers.
What is the Office Manager responsible for?
Creating and fostering a successful work environment that promotes positive morale, productivity and employee development
Enacting a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers
Ensure professional behavior and courtesy are displayed in interactions with customers, employees, and vendors; take corrective action when needed
Improve customer satisfaction, growth, and retention
Effectively train and coach the office staff to seek opportunities for additional sales
Schedule delivery, service and sales appointments, taking into account the efficient use of company resources while offering customers viable options
Provide, compile and analyze data to make recommendations to improve customer service, enhance customer retention and increase customer base
Responsible for the accuracy of the dealership’s financial reports, efficient operation, and oversee the expense control
Manage customer information system(s). Ensure timely and accurate processing of information
Accurately report inventories on schedule and resolve discrepancies
Manage credit and collections function to include new customer orders and delinquent accounts
Ensure compliance with company policies, recommend policy change or corrective action when appropriate
What can Culligan offer you?
A competitive base salary with high incentive potential
We offer Employees unbelievable benefits!
Zero deductible medical plans
Dental and vision
Wellness Program with incentives
401K with employer match
Tuition reimbursement and scholarship opportunities
Paid time off and paid holidays
Career advancement through training and development
Work-life balance, with Monday-Friday, normal business operating hours
Continuous training and development, as well as corporate support in human resources, accounting and compliance
Employee recognition events and an annual company meeting (some light, annual travel is required for this role)
What qualifications are we looking for?
3+ years of direct management experience, ideally including…
Office or customer service management
Management experience that supported active employee development
Applied knowledge of accounting functions (i.e. payroll, budgeting, AR/AP)
Strong experience in a customer service capacity
Excellent interpersonal skills, effective verbal and written communication skills
Education to include high school diploma or equivalent
In a perfect world…
Business degree with an emphasis in accounting, or related business administration experience
Experience in the water conditioning industry or a service related industry
Pay Range$60,000—$70,000 USDCheck out all of our awesome career opportunities at Culliganwater.com/careers
The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.
Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.