Onboarding Liaison (Recruiting)

Loenbro

Dallas, TX

On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with customer service or administrative experience working in construction or infrastructure-related onboarding processes.

Best fit for

Candidates with customer service or administrative experience and a proactive approach to candidate communication
— “This is a great entry point into Talent Acquisition and HR operations for someone who is organized, personable, and detail-oriented.”
Individuals who can manage multiple open items and maintain consistent follow-through with candidates
— “Strong organization and follow-through, with the ability to manage many open items at once”
People with experience in handling sensitive data and professional communication in high-stakes scenarios
— “Comfort having professional but sometimes sensitive conversations with candidates”

Things to consider

The role requires on-site work in Dallas, TX, despite being an office-based position
— “Location: Dallas, TX / On-site”
Candidates must be prepared to handle confidential information and follow company procedures strictly
— “Ability to handle confidential information with discretion”

How to stand out

Emphasize experience in managing multiple tasks and maintaining detailed tracking systems
— “Monitor the status of all open background checks and keep a tracker updated daily.”
Highlight communication skills with a focus on explaining complex processes clearly
— “Clearly explain the background check process and set candidate expectations on timing and next steps.”
Showcase ability to handle sensitive conversations with empathy and professionalism
— “Empathetic and professional with candidates in stressful situations”
Demonstrate familiarity with background screening or FCRA compliance if available
— “Basic knowledge of FCRA or background screening”
Highlight experience in coordinating with vendors or third-party platforms
— “Coordinate with the background check vendor to resolve delays, discrepancies, or data issues.”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

timely completion of background checks
positive candidate feedback

Typical background

HR or recruiting experiencecustomer service background

Skills & requirements

Required

Background ChecksCandidate Follow-upCommunicationOrganization

Preferred

FCRA KnowledgeHR Operations

About the role

Original posting from Loenbro via Greenhouse

Job Title: Onboarding Liaison (Recruiting)
Company: Loenbro, LLC
Business Unit/Department:
Location: Dallas, TX / On-site
Reports to: Recruiting Manager
Employment Type: Full-Time
FLSA Classification: Non-Exempt
About Loenbro
Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.
At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.
Job Summary
The Onboarding Liaison owns background check submission and candidate follow-up for newly hired candidates, working alongside the Onboarding Coordinators to take these tasks off their plates. You'll make sure background checks are sent promptly after offer acceptance, follow up with candidates within 24-48 hours to push each check through to completion, and keep recruiters and onboarding partners informed so new hires can start on schedule. This is a great entry point into Talent Acquisition and HR operations for someone who is organized, personable, and detail-oriented.
Essential Job Responsibilities
Send background check requests in the vendor platform within [24-48] hours of offer acceptance.
Review all open background checks daily and contact candidates within 24-48 hours if a check has not been started or completed, continuing follow-up until it is submitted.
Monitor the status of all open background checks and keep a tracker updated daily.
Contact candidates by phone, email, and text to collect missing information, documents, or authorizations.
Clearly explain the background check process and set candidate expectations on timing and next steps.
Coordinate with the background check vendor to resolve delays, discrepancies, or data issues.
Work alongside Onboarding Coordinators to take background check tasks off their plates and communicate check status so they can confirm readiness for day one.
Keep recruiters informed of status changes, delays, and at-risk start dates.
Escalate adverse or unclear results to HR/Compliance per company procedure. This role does not make hiring eligibility decisions.
Minimum Qualifications
Required:
0-2 years of experience in HR, recruiting, customer service, administration, or a similar role
Excellent written and verbal communication skills
Strong organization and follow-through, with the ability to manage many open items at once
Comfort having professional but sometimes sensitive conversations with candidates
Proficiency with Microsoft Office or Google Workspace
Ability to handle confidential information with discretion
Preferred
Basic knowledge of FCRA or background screening
Internship or coursework in HR, business, or a related field
Bilingual a plus
Skills and attributes
Proactive and persistent without being pushy
Detail-oriented, since small data errors can delay a check
Empathetic and professional with candidates in stressful situations
Dependable and deadline-driven
Eager to learn and grow within Talent Acquisition
Success in this role looks like
Checks are sent within [24-48] hours of offer acceptance
Candidates who haven't started their check are contacted within 24-48 hours
Few or no open checks as start dates approach
Candidates feel informed and supported
Recruiters and Onboarding trust the tracker and status updates
Growth path
Recruiting Coordinator → Onboarding Specialist → Recruiter / HR Operations Specialist
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Indoor office setting with controlled temperature.
Outdoor industrial sites with exposure to weather extremes.
Potential exposure to noise, dust, chemicals, or other environmental factors.
Benefits
Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:
Medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (PTO) and holiday pay
Life and disability insurance
Professional development and training opportunities
Employee assistance program (EAP)
Benefits eligibility may vary based on employment classification and hours worked.
Guided by Core Values (LEAD), grounded in grit and a commitment to excellence, Loenbro betters our families, customers, and local communities. If you’re ready to be part of a company that LEADS by:
Living with Integrity
Exceeding Expectations
Acting with Urgency
Delivering Excellence
…we want to hear from you.
Loenbro is an Equal Opportunity Employer
Colorado Pay Range$20—$24 USD

Source: Loenbro careers (Greenhouse)