A natural match if you have experience in MAS-regulated onboarding and leadership in a digital assets environment. This mid-level role in Singapore emphasizes hands-on execution, process improvement, and cross-functional collaboration.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Bitgo via Greenhouse
BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.
We are seeking an experienced, hands-on Onboarding Manager to own and drive BitGo’s client onboarding function for our MAS-regulated Singapore entity. Reporting to BitGo’s APAC Managing Director, this role will own the end-end client lifecycle; including client onboarding, ongoing due diligence, periodic reviews and off-boarding.
This is a player/coach role where you will manage and mentor an Onboarding Associate while remaining deeply hands-on in day-to-day execution. You will own and manage onboarding cases directly, and help establish strong operating standards across the function. You will have the opportunity to shape BitGo Singapore’s onboarding operating model as the business continues to scale.
The ideal candidate combines strong KYC/KYB expertise and a solid understanding of MAS regulatory requirements paired with commercial and operational judgement. You are resourceful, pragmatic, and creative in solving problems, comfortable owning complex cases end to end, and able to find practical ways forward when the path is not always clear. You partner effectively with cross-functional stakeholders, challenge inefficient ways of working, and thrive in a fast-moving environment.
Responsibilities
Client Onboarding and Offboarding
Review and progress onboarding applications end to end, ensuring high execution quality, robust documentation and timely completion
Manage onboarding queues and priorities to maintain strong throughput and adherence to service level expectations
Identify information gaps and manage requests for information efficiently to minimize unnecessary client friction
Partner closely with Compliance on cases requiring additional review or escalation
Own client offboarding end to end, including sanctions and risk driven terminations, dormant and inactive account closures, and coordination of account wind-down with Operations and Compliance
Draft and manage client-facing exit communications, ensuring exits are executed cleanly, defensibly, and with appropriate documentation and record retention
Stakeholder Management
Partner closely with Sales, Customer Success, Solutions Engineering, Operations, Compliance, and other cross-functional stakeholders to move clients through onboarding effectively
Communicate onboarding requirements and blockers clearly to internal stakeholders and help drive cases toward resolution
Balance regulatory and risk requirements with commercial priorities and client experience
Operational Excellence, Controls and Assurance
Define and continuously improve onboarding processes, workflows, controls, and operating standards
Partner with Product, Engineering, Data Science and Analytics, Compliance, and Operations teams to improve onboarding systems and workflow logic
Contribute to the development of onboarding quality assurance practices and scalable service level frameworks
Define, track, and report onboarding metrics including turnaround time and backlog aging and use them to drive improvements in efficiency and quality
Support external audit and regulatory examinations, including producing onboarding and CDD files for sampling, participating in process walkthroughs, and evidencing controls
Own remediation of audit and review findings relating to onboarding, tracking actions through to closure
Leadership
Owning the APAC onboarding function as a whole, providing guidance and subject matter expertise to colleagues handling onboarding cases
Establish high standards for execution, ownership, documentation, and client experience across the APAC onboarding function
Lead by example as a hands-on operator, taking ownership of outcomes rather than simply managing workflows
Requirements
5+ years of relevant experience in client onboarding, KYB/AML operations, financial crime operations, or a closely related function in the fintech, digital assets or payments industry; 1–2 years of experience leading or owning an onboarding function is preferred.
Strong knowledge of MAS’ regulatory requirements and expectations around KYB, corporate structures, beneficial ownership, and AML onboarding processes
Experience supporting external audits or regulatory reviews, including evidencing controls and remediating findings
Strong commercial awareness and ability to balance risk requirements with onboarding efficiency and client experience
Strong stakeholder management and communication skills with the ability to work effectively across Sales, Operations, Compliance, and other teams
Demonstrated ability to manage escalations and make sound decisions in complex or ambiguous situations
Strong critical thinking, problem solving, pattern recognition, and project management skills, with excellent attention to detail, organization, and documentation
Comfortable operating in a fast-paced environment where processes and requirements continue to evolve
Proactive mindset with a track record of identifying problems, challenging inefficient processes, and driving improvements
Mandarin language skills will be a significant advantage
Why Join BitGo?
Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want to be part of the team that changes the world’s financial markets.
Here are some of the benefits of working at BitGo:
Competitive base salary, bonus, and stock options
Computer equipment to suit your needs
Generous paid time off
Great colleagues and inspiring startup environment
Source: Bitgo careers (Greenhouse)