Onsite Supervisor

Verstela

Las Vegas, NV

On-siteCareer-pivot friendly

Who this role is best for

Strong fit for candidates with supervisory experience in customer service or sales who can manage on-site teams and maintain client relationships.

Best fit for

Individuals who are comfortable with high-volume client environments and managing interpersonal dynamics
— “work directly at one of our high volume client sites”
People who can handle difficult conversations with empathy and are motivated by service excellence
— “being able to deliver tough news with kindness and empathy”

Things to consider

Involves managing both client and employee expectations, which can be complex and demanding
— “overseeing a team of employees and working closely with our local branch to ensure both client and candidate satisfaction”

How to stand out

Highlight experience in team leadership and conflict resolution in your resume and interview responses
— “Previous experience in a team lead or similar role will help you be successful”
Emphasize your ability to maintain strong client relationships and ensure retention
— “Maintain and nurture client relationships to ensure satisfaction and retention”
Demonstrate your proficiency in MS Office and your reliability in transportation logistics
— “MS Office proficiency and Reliable transportation to visit client sites on a regular basis”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

maintained client relationships
supported employee performance
resolved issues efficiently

Typical background

supervisory experiencecustomer servicesales

Skills & requirements

Required

SupervisionClient Relationship ManagementPerformance ManagementOnboardingProblem-solving

Preferred

RecruitingTraining

Stack & domain

SupervisoryCustomer ServiceSalesMS OfficeTalent InterviewsNew Employee OrientationsOnboardingCommunicationLeadershipProblem-solvingEmpathyTeamworkStaffingSupervision

About the role

Original posting from Verstela via Greenhouse

At Verstela, we don’t just fill jobs—we create success stories for the talent, clients and communities we serve.
Our guiding principle is simple: we are successful when we help others become successful.
Year after year, we're named to ClearlyRated's Best of Staffing list, a testament to our ongoing commitment to service excellence and customer satisfaction.
About the Position: In this role, you'll work directly at one of our high volume client sites. This unique position involves overseeing a team of employees and working closely with our local branch to ensure both client and candidate satisfaction. Your strong communication, leadership, and problem-solving skills will be key to your success. Previous experience in a team lead or similar role will help you be successful, as this role does include a lot of communication, including having difficult conversations and being able to deliver tough news with kindness and empathy.
Prior recruiting experience is not required. You will receive comprehensive training to ensure you are set up for success.
You will:
Maintain and nurture client relationships to ensure satisfaction and retention.
Support and oversee the performance and well-being of employee on-site.
Address and resolve any issues that arise, efficiently and effectively.
Perform talent interviews
Conduct new employee orientations and on-boarding
You have:
1+ years of supervisory (lead) experience in a customer service or sales setting
MS Office proficiency
Reliable transportation to visit client sites on a regular basis
Schedule: Monday - Thursday 9:00am - 7:00pm, Friday 8:00am - 12:00pm
Pay: $24.00 - $27.00
Location: Las Vegas, NV
Benefits
Medical, Dental Vision
Life and Long-Term Disability Insurance
Employee Wellness Program
Pet Insurance
Commuter Benefits
Consumer Discount Program Membership
401(K) Retirement Plan with Employer Match
8 Paid Holidays
15 days of Paid Time Off (PTO) the first year
3 days of Paid Community Service Time (CTO)
3 weeks of Paid Parental Leave, plus PTO match of up to 3 weeks
Want to Take the Next Step?
If you're passionate about making a difference and want to be part of an organization that's consistently in the top 2% of staffing companies nationwide, we invite you to join us on our mission of creating success stories daily.

Source: Verstela careers (Greenhouse)