Operations Associate, Customer Success

Clera

San Francisco, CA

On-site

Who this role is best for

Strong fit for candidates with post-sales customer support experience who have worked in technology startups and can manage ongoing customer relationships.

Best fit for

Candidates with post-sales customer support experience in tech startups who can manage customer relationships and use analytics for improvements
— “supports customers after the sale as part of a customer success function at an AI search and discovery startup”
Individuals with a background in account management or customer success who value proactive outreach and relationship-building
— “Build relationships and deliver attentive service as a dedicated customer success partner”
Professionals who can translate customer analytics into actionable business insights and recommendations
— “Track customer analytics and use them to suggest improvements”

Things to consider

On-site presence in San Francisco is required for six days per week, limiting remote flexibility
— “On-site in San Francisco, California, six days per week”
The role requires at least two years of professional experience, excluding new graduates
— “At least 2 years of professional experience; this is not a new graduate role”

How to stand out

Highlight your experience with proactive outreach and post-sales support in your resume and interview responses
— “Follow up proactively with customers and provide ongoing post-sales support”
Showcase your background in technology or startup environments, emphasizing adaptability and customer-centricity
— “Experience working at a technology company or startup”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

customer engagement
ongoing support
customer fit improvement

Typical background

customer successaccount management

Skills & requirements

Required

Customer SuccessCustomer AnalyticsCustomer FeedbackCustomer MetricsCustomer RelationshipsProactive Outreach

Preferred

AISearchDiscovery

About the role

Original posting from Clera via Ashby

ABOUT THE ROLE
This associate-level individual contributor role supports customers after the sale as part of a customer success function at an AI search and discovery startup. You will help customers stay engaged, get ongoing support, and identify opportunities to improve the fit of the service.
WHAT YOU'LL DO
Follow up proactively with customers and provide ongoing post-sales support.
Build relationships and deliver attentive service as a dedicated customer success partner.
Track customer analytics and use them to suggest improvements.
Surface relevant leads and opportunities, gather customer feedback, and help refine the service's fit.
WHAT WE'RE LOOKING FOR
At least 2 years of professional experience; this is not a new graduate role.
Experience working at a technology company or startup.
Background in customer success, account management, or post-sales customer support.
Experience managing ongoing customer relationships, conducting proactive outreach, and using customer metrics or analytics to inform business decisions.
Experience in AI, search, or discovery is a plus.
COMPENSATION & BENEFITS
Annual salary range: $70,000 to $90,000.
LOCATION
On-site in San Francisco, California, six days per week.

Source: Clera careers (Ashby)