Operations Lead (Full-Time) - Country Club Plaza

ALO
Country Club Plaza +2 more
On-site

Who this role is best for

Strong fit for retail operations professionals who lead by example and manage inventory with precision, working in a client-centric environment in Kansas City, MO.

Best fit for

  • Candidates with leadership experience in retail or client-facing roles who value feedback and collaboration.
    — “Values feedback, receptive to receiving feedback and eager to provide”
  • Individuals who thrive in dynamic, physically active environments and have a background in inventory and store operations.
    — “Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink”
  • Candidates with a track record of managing operational functions and driving business strategies through data and metrics.
    — “Demonstrate strong business acumen by leveraging metrics to support business-driving strategies”

Things to consider

  • The role requires physical stamina and the ability to lift up to 50 pounds, which may not be suitable for all candidates.
    — “Ability to lift, push, carry or otherwise move up to 50 pounds”
  • Candidates must be available for opening, closing, and weekend shifts, including holiday periods.
    — “expect all full-time employees to be available for opening, closing and weekend shifts”

How to stand out

  • Showcase your leadership in managing operational functions and driving business efficiency.
    — “Manage execution of key operational functions including shipment, receiving and processing”
  • Demonstrate your ability to collaborate across teams and fulfill cross-functional responsibilities.
    — “Collaborate with Visual Lead to ensure cross-functional training”
  • Include examples of how you’ve upheld visual and stockroom standards in your retail experience.
    — “Champion strong visual standards for the sales floor”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Maximizing inventory accuracy
  • Leading team to achieve business goals
Typical background
Retail operations experience

Skills & requirements

Required

Inventory ManagementBusiness AcumenLeadershipTeam Management

Preferred

Visual StandardsSafety Management

Stack & domain

Inventory ManagementVisual StandardsSales Floor RecoverySupply ManagementReverse TransfersShipmentReceiving And ProcessingFloor Set UpdatesStockroom StandardsProcess And System GapsMetricsRecruitmentDevelopment Of TalentPerformance ToolsTrainingOperation-focused DirectivesInitiativesBack Of House StandardsLeadershipDecision MakingFeedbackMotivationCommunicationTeamworkRetail

About the role

Original posting from ALO via Greenhouse

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Operations Lead is a member of the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with Operations & Visual Managers in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Leader 

Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink

Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps

Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management

Champion strong visual standards for the sales floor

Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized

Demonstrate strong business acumen by leveraging metrics to support business-driving strategies

Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

Leads by example and inspires staff in daily operations and guest experience.

Directly oversee the Operations Associates; responsible for recruitment and development of talent

Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Flow Experience Leader 

Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed

Execute company-level operation-focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPI’s

Opens and closes the store in accordance with back of house (BOH) standards 

OPERATIONS LEAD QUALIFICATIONS

2+ Years prior work experience in a client-centric, sales environment

Proven leadership capabilities demonstrating excellent decision making

Values feedback, receptive to receiving feedback and eager to provide

Self-motivated with a desire to achieve results and excel individually, and as a team

Excellent interpersonal and written communication skills

Aligns with and embodies ALO’s Guiding Principles

Requires constant movement in and around all areas of store

Ability to lift, push, carry or otherwise move up to 50 pounds

Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder

Ability to stand and move for an entire shift 

OPERATIONS LEAD SCHEDULE

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors

Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents 

401K with company matching 

Monthly Store Incentives

Clothing Allowance

Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Lead base pay ranges from $19.00 - $23.00/ hour in Kansas City, MO. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

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Source: ALO careers (Greenhouse)

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