Operations Lead - The Knox

ALO
The Knox +2 more
On-siteCareer-pivot friendly

Who this role is best for

Aimed at mid-level to senior retail operations professionals who can lead cross-functional teams and manage inventory and visual standards.

Best fit for

  • Candidates with retail leadership experience and a track record in inventory accuracy and shrink reduction
    — “Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink”
  • Individuals who thrive in a dynamic, physical retail environment and can manage multiple operational functions
    — “Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management”
  • Professionals with a demonstrated ability to lead and inspire teams in a client-facing environment
    — “Leads by example and inspires staff in daily operations and guest experience.”

Things to consider

  • Full-time availability during peak retail seasons, including holiday periods, is required
    — “All Employees are expected to be able to work from the week of and including 'Black Friday' until the end of the holiday season, first week of January.”
  • The role requires physical stamina and ability to perform manual labor tasks throughout the shift
    — “Ability to lift, push, carry or otherwise move up to 50 pounds”

How to stand out

  • Highlight experience in driving profitability and efficiency in retail settings
    — “driving and coaching to profitability and efficiency”
  • Emphasize leadership experience in managing and developing operations teams
    — “Directly oversee the Operations Associates; responsible for recruitment and development of talent”
  • Showcase ability to implement and execute operational directives across multiple functions
    — “Execute company-level operation-focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPI’s”
Pace · SteadyCollaboration · HighAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Managed reporting and budgets
  • Ensured maintained and maximized operational standards
  • Led team in daily operations and guest experience
  • Recruited and developed talent
Typical background
2+ years of experience in a client-centric, sales environment

Skills & requirements

Required

Inventory ManagementOperational EfficiencyReportingBudget ManagementVendor RelationshipsTechnology ManagementFacilities ManagementTeam LeadershipGuest ExperienceStore Operations

Preferred

Sales Floor RecoveryFloor Set UpdatesSupply ManagementVisual StandardsSafety ProtocolsPerformance EvaluationRecruitment

Stack & domain

Inventory ManagementVisual StandardsSales Floor RecoverySupply ManagementStore OperationsTeam LeadershipRecruitmentPerformance EvaluationGuest ExperienceTrainingStore Opening And ClosingLeadershipCommunicationProblem-solvingTeamworkDecision-makingAttention To DetailRetailYogaFitness

About the role

Original posting from ALO via Greenhouse

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Operations Lead is a member of the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with Operations & Visual Managers in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Leader 

Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink

Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps

Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management

Champion strong visual standards for the sales floor

Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized

Demonstrate strong business acumen by leveraging metrics to support business-driving strategies

Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

Leads by example and inspires staff in daily operations and guest experience.

Directly oversee the Operations Associates; responsible for recruitment and development of talent

Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Flow Experience Leader 

Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed

Execute company-level operation-focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPI’s

Opens and closes the store in accordance with back of house (BOH) standards 

OPERATIONS LEAD QUALIFICATIONS

2+ Years prior work experience in a client-centric, sales environment

Proven leadership capabilities demonstrating excellent decision making

Values feedback, receptive to receiving feedback and eager to provide

Self-motivated with a desire to achieve results and excel individually, and as a team

Excellent interpersonal and written communication skills

Aligns with and embodies ALO’s Guiding Principles

Requires constant movement in and around all areas of store

Ability to lift, push, carry or otherwise move up to 50 pounds

Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder

Ability to stand and move for an entire shift 

OPERATIONS LEAD SCHEDULE

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors

Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents 

401K with company matching 

Monthly Store Incentives

Clothing Allowance

Free yoga classes at any of our Sanctuaries (select cities)

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Source: ALO careers (Greenhouse)

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