Operations Lead - Washington Square

ALO
Portland, OR
Career-pivot friendly

Who this role is best for

Strong fit for retail operations professionals who lead and execute inventory management and drive profitability, with a preference for hands-on, client-centric environments in Portland, Oregon.

Best fit for

  • Candidates with retail leadership experience and a background in inventory management and visual merchandising.
    — “Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink”
  • Individuals who thrive in physically active roles requiring movement throughout the store and back-of-house responsibilities.
    — “Requires constant movement in and around all areas of store”

Things to consider

  • Availability for opening, closing, and weekend shifts is a non-negotiable requirement.
    — “expect all full-time employees to be available for opening, closing and weekend shifts”
  • The role includes physical demands such as lifting up to 50 pounds and working on feet for an entire shift.
    — “Ability to lift, push, carry or otherwise move up to 50 pounds”

How to stand out

  • Demonstrate your ability to provide actionable feedback and lead team development efforts.
    — “Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement”
  • Emphasize your experience in cross-functional collaboration and executing company initiatives.
    — “Execute company-level operation-focused directives, projects and initiatives, in partnership with management team”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • maximized store efficiency
  • improved guest experience
  • strong team performance
Typical background
2+ years retail experienceleadership experience

Skills & requirements

Required

Inventory ManagementVisual StandardsStore OperationsTeam LeadershipGuest Experience

Preferred

Retail Floor ManagementStore Safety

Stack & domain

Inventory ManagementVisual StandardsSafetyEfficient OperationStockroom StandardsProcessesReportingBudgetsExpensesInventory ControlSuppliesVendor RelationshipsTechnologyFacilitiesMetricsBusiness-driving StrategiesCross-functional TrainingSalesServiceStore OperationsBack Of House StandardsLeadershipDecision MakingFeedbackMotivationCommunicationTeamworkProblem-solvingProject ManagementRetail

About the role

Original posting from ALO via Greenhouse

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Operations Lead is a member of the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with Operations & Visual Managers in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Leader 

Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink

Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps

Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management

Champion strong visual standards for the sales floor

Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized

Demonstrate strong business acumen by leveraging metrics to support business-driving strategies

Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

Leads by example and inspires staff in daily operations and guest experience.

Directly oversee the Operations Associates; responsible for recruitment and development of talent

Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Flow Experience Leader 

Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed

Execute company-level operation-focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPI’s

Opens and closes the store in accordance with back of house (BOH) standards 

OPERATIONS LEAD QUALIFICATIONS

2+ Years prior work experience in a client-centric, sales environment

Proven leadership capabilities demonstrating excellent decision making

Values feedback, receptive to receiving feedback and eager to provide

Self-motivated with a desire to achieve results and excel individually, and as a team

Excellent interpersonal and written communication skills

Aligns with and embodies ALO’s Guiding Principles

Requires constant movement in and around all areas of store

Ability to lift, push, carry or otherwise move up to 50 pounds

Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder

Ability to stand and move for an entire shift 

OPERATIONS LEAD SCHEDULE

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors

Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents 

401K with company matching 

Monthly Store Incentives

Clothing Allowance

Free yoga classes at any of our Sanctuaries (select cities)

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Source: ALO careers (Greenhouse)

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