Operations Manager (m/f/d)

Roadsurfer
Paris Airport, France
Career-pivot friendly

Who this role is best for

Operations professionals with leadership experience in car rental or tourism will find this location management role at Roadsurfer in Paris Airport.

Best fit for

  • Candidates with leadership experience in car rental or tourism and a passion for customer service
    — “preferably in areas such as car rental, tourism, or similar”
  • Individuals who thrive in independent leadership roles and are comfortable managing international teams
    — “maintain constant communication with all international teams”
  • Professionals who can balance hands-on work with strategic process improvements and team management
    — “successfully implement existing standards and processes while contributing your own ideas”

Things to consider

  • Candidates must have a Class B driver's license as a mandatory requirement
    — “Driver's license Class B”

How to stand out

  • Highlight experience in managing on-site teams and implementing operational standards
    — “successfully implement existing standards and processes”
  • Emphasize your ability to lead and motivate teams in a flat hierarchy environment
    — “flat hierarchies, lots of fun and great team spirit”
  • Demonstrate your fluency in English and the local language of the country you're applying for
    — “you speak excellent english, on top you also speak the language for the country you applied for fluently”
  • Showcase your hands-on approach and communication skills in your application materials
    — “hands-on and effective communicator”
  • Demonstrate your experience in fleet management and coordination with external partners
    — “coordination with local service partners”
Pace · SteadyCollaboration · MediumAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • establishment of location
  • successful implementation of standards and processes
  • motivation and leadership of on-site team
Typical background
relevant work experienceleadership experience

Skills & requirements

Required

Location ManagementProcess OptimizationTeam LeadershipRecruitmentFleet ManagementCustomer Consultation

Preferred

Car Rental ExperienceTourism Industry KnowledgeLeadership Experience

Stack & domain

Location ManagementProcess OptimizationTeam LeadershipRecruitmentFleet ManagementCustomer ConsultationCar RentalTourismLeading EmployeesService And Customer OrientationCommunicationProblem-solvingOrganizationDriver's License Class BLeadershipTeamworkAdaptabilityCuriosityDecision-makingOwnershipNetworkingCollaborationOperationsCustomer Service

About the role

Original posting from Roadsurfer via Ashby

STATION MANAGER (M/F/D)

Why roadsurfer?

  • TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, barbecues or just an after-work drink at your station.
  • CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself.
  • DISCOUNTS: Use our Corporate Benefits Platform and Family & Friends Discounts
  • HEALTH INSURANCE: Roadsurfer covers 50% of your health insurance contribution
  • MEAL VOUCHERS: 60% covered by Roadsurfer

The role - your passion

  • Your roadsurfer Station - Location Management: You take on the independent leadership and establishment of the location, closely collaborating with central departments to oversee day-to-day operations on-site
  • Process Optimization: You successfully implement existing standards and processes while contributing your own ideas (coordinating vehicle returns, handovers, and vehicle preparation)
  • Collaboration with roadsurfer Stations: You maintain constant communication with all international teams to ensure ongoing improvements
  • Team Leadership: As a Team Leader, you motivate and lead your on-site team. This includes onboarding, effective task planning, and quality control
  • Recruitment: You have control over building your team and seek the right talent for your location
  • Fleet Management: You always have an overview of the local vehicle fleet for rental and sales: documentation, maintenance, cleanliness, and coordination with local service partners
  • Customer Consultation: You advise customers on our products, myroadsurfer, abo, spots, and rent, and send them out as happy roadsurfers on the roads of Europe

What you need to surf the wave with us

  • Successfully completed training or studies in a relevant subject area or comparable qualification
  • At least 1-2 years of relevant work experience, preferably in areas such as car rental, tourism, or similar - career changers are welcome
  • Experience in leading employees or teams is advantageous
  • High service and customer orientation with a friendly and open demeanor
  • You are a hands-on and effective communicator
  • You are a resilient problem solver and highly organized
  • You speak excellent english, on top you also speak the language for the country you applied for fluently
  • Driver's license Class B

Your Salary

We ❤️ transparency. The salary range for this position is between 36,000 EUR and 38,000 EUR gross per year. We are currently introducing salary bands in our job descriptions to ensure that all employees are treated fairly. Once we get to know each other better during the application process and can assess your skills and experience more precisely, we will work together to determine which level within the salary band is the best fit for you. In an annual feedback meeting, your salary will be reviewed at least once a year.

Ready to surf?

We look forward to receiving your application! If you have any questions, feel free to reach out to us at team@roadsurfer.com, and we will get back to you as soon as possible.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!

Source: Roadsurfer careers (Ashby)

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