Operations Manager

SOL Mental Health
Maryland, MD
On-site

Who this role is best for

Strong fit for healthcare operations professionals who lead administrative teams and optimize patient flow in Maryland.

Best fit for

  • Healthcare practice management professionals with team leadership experience and a focus on operational efficiency
    — “Demonstrated success in team leadership and development”
  • Candidates who have experience managing administrative teams and improving patient access metrics
    — “Manage, coach, and develop the administrative care team”
  • Individuals with a background in healthcare administration and proven ability to handle financial data
    — “Lead practice-level financial and operational performance”

Things to consider

  • The role requires physical presence at a desk and lifting up to 15 pounds occasionally
    — “Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, and must be able to lift up to 15 pounds at times”
  • Candidates must be prepared to work with clinical leaders on operational and quality improvement initiatives
    — “Partner with Therapy Supervisors to align clinical and operational priorities”

How to stand out

  • Highlight experience in improving new patient conversion and retention rates in your resume and interview responses
    — “Improve key performance metrics, including new patient conversion, retention, and no-show/cancellation rates”
  • Demonstrate your ability to implement standardized workflows in mental health care settings
    — “Drive patient access, flow, and experience by implementing standardized workflows across the care lifecycle”
  • Showcase your background in healthcare electronic health records and practice management systems
    — “Experience with healthcare electronic health records, practice management, and scheduling systems”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • ensure effective day-to-day operations
  • build a high-performing team
  • implement organizational initiatives
  • drive team performance
  • manage practice operations
Typical background
healthcare practice managementteam leadershiporganizational skills

Skills & requirements

Required

Healthcare Practice ManagementTeam LeadershipOrganizational SkillsCommunicationFinancial And Operational Metrics ManagementHealthcare Electronic Health RecordsPractice ManagementScheduling Systems

Preferred

Healthcare AdministrationMental Health Care

Stack & domain

Healthcare Practice ManagementElectronic Health RecordsPractice ManagementScheduling SystemsTeam LeadershipOrganizational SkillsCommunicationFinancial ManagementOperational Metrics ManagementHealthcare

About the role

Original posting from SOL Mental Health via Greenhouse

Operations Manager (Practice Manager) | Maryland

Join our team at SOL Mental Health!

We’re redefining what’s possible in mental health care—starting with you.

Compensation & Benefits 

$75,000 - $90,000 (Base + Bonus)

Medical, dental, vision, FSA and HSA  

401(k) with match  

PTO + 10 paid holidays  

Employee Assistance Program (EAP) 

Short & long-term disability  

Life insurance  

What You Bring 

3+ years of experience in healthcare practice management  

Bachelor's degree strongly preferred; healthcare administration background preferred 

Demonstrated success in team leadership and development  

Strong organizational and communication skills  

Proven ability to manage financial and operational metrics  

Experience with healthcare electronic health records, practice management, and scheduling systems  

Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, and must be able to lift up to 15 pounds at times

What You’ll Do 

The Operations Manager (Practice Manager) leads the operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations while building a high-performing team. This role focuses on implementing organizational initiatives, driving team performance, managing practice operations, and partnering with the Therapy Supervisor to create an environment where exceptional mental health care can flourish.  

Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders to lead assigned Care Centers.  

Partner with Therapy Supervisors to align clinical and operational priorities and address practice challenges

Drive patient access, flow, and experience by implementing standardized workflows across the care lifecycle

Optimize scheduling, provider productivity, and clinician collaboration to support patient access and outcomes

Improve key performance metrics, including new patient conversion, retention, and no-show/cancellation rates

Oversee front desk operations, patient communication, and self-pay collections to ensure a high-quality experience and financial performance

Lead practice-level financial and operational performance, including budget management and use of data to drive decisions

Manage, coach, and develop the administrative care team, including hiring, onboarding, training, and performance management

Ensure regulatory compliance while leading operational initiatives, quality improvement efforts, and cross-functional collaboration

Our Culture 

How we show up for each other and our patients: 

We Lead with Heart  

We Look for the Good  

We Strengthen Each Other  

We Strive for Excellence  

We Break New Ground   

Commitment to Inclusion 

We’re committed to building a diverse, inclusive workplace where everyone feels valued and supported. 

Apply today and help shape the future of mental health care. 

Source: SOL Mental Health careers (Greenhouse)

Similar roles