Operations Specialist - Inbound

Forto

Hamburg, Germany

On-siteCareer-pivot friendly

Who this role is best for

Best suited to logistics professionals with sea freight import experience working in Hamburg, Germany, who thrive in data-driven, collaborative environments.

Best fit for

Candidates with hands-on sea freight import experience and a background in logistics or supply chain management
— “Practical experience in Sea Freight Import operations”
Professionals who can manage end-to-end shipment processes and maintain strong partner relationships
— “Manage shipments from booking to invoicing, ensuring a smooth and efficient process”
Individuals who can leverage data analysis to drive process improvements and customer satisfaction
— “Ensure and improve the quality of customer processes, leveraging data analysis to drive enhancements”

Things to consider

The role requires fluency in German and proficiency in English for client and partner communication
— “Business fluent in German and good English skills”
Candidates must be able to thrive in a dynamic and demanding team environment
— “the ability to thrive in a dynamic and demanding team environment”

How to stand out

Highlight your ability to streamline complex logistics processes with data analysis
— “leveraging data analysis to drive enhancements”
Emphasize your communication skills with customs and carriers in your resume and interview responses
— “Communicate and coordinate with key partners, such as customs and carriers”
Showcase your proactive mindset and ability to identify and implement improvements
— “proactive mindset and strong analytical skills”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

high customer satisfaction
efficient logistics processes

Typical background

logisticsoperationscustomer service

Skills & requirements

Required

LogisticsCustomer ServiceCommunicationData AnalysisProject Management

Preferred

Supply Chain ManagementInventory Management

Stack & domain

Data-drivenOrganizationalCommunicationAnalyticalTeamworkProblem-solvingAdaptabilityLeadershipLogisticsCustomer Service

About the role

Original posting from Forto via Ashby

ABOUT US
What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process.
ABOUT THE ROLE
As an Operations Specialist (f/m/d) in Sea Freight Import, you will be responsible for ensuring high-quality transport execution, providing comprehensive customer service, and driving a high level of customer satisfaction.
KEY RESPONSIBILITIES
Advise and support clients on the entire logistics process.
Manage shipments from booking to invoicing, ensuring a smooth and efficient process.
Communicate and coordinate with key partners, such as customs and carriers.
Prepare and document manual quotations accurately and efficiently.
Ensure and improve the quality of customer processes, leveraging data analysis to drive enhancements.
REQUIRED SKILLS AND EXPERIENCE
Practical experience in Sea Freight Import operations.
A highly data-driven and organized work ethic.
Business fluent in German and good English skills.
Excellent communication and organizational skills.
A high degree of motivation and the ability to thrive in a dynamic and demanding team environment.
A proactive mindset and strong analytical skills.
Don’t fit all of our criteria? That’s okay! We know that you might be hesitant to apply if you don’t meet all our requirements, but here at Forto, we pride ourselves on embracing diverse perspectives and celebrating potential. If you are passionate about this position and the Forto values, please apply anyway. There could be a place for you in this role - or another one that’s a perfect fit!
WHY WORK WITH US?
Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.

Source: Forto careers (Ashby)