Order Management Coordinator

Amplify
United States
RemoteCareer-pivot friendly

Who this role is best for

Best suited to detail-oriented individuals with CRM and order processing experience working in the education technology domain, specifically in a remote U.S.-based setting.

Best fit for

  • Those who have worked in fast-paced, high-growth environments and possess strong communication skills will thrive here.
    — “Experience in a fast-paced, high-growth, corporate environment”
  • Individuals with a background in customer service and data entry who are proactive in problem solving would align well with this position.
    — “Customer service experience”

Things to consider

  • This role requires a U.S. citizen due to mandatory background checks and E-Verify participation.
    — “If you are selected for employment, a background check will be required.”
  • Candidates must be prepared to provide documentation or undergo enhanced screening as per district policies.
    — “you may be required to provide additional documentation, such as proof of vaccination”

How to stand out

  • Highlight your ability to reconcile orders and resolve discrepancies efficiently.
    — “Ensure quality of all completed orders by resolving any issues or discrepancies”
  • Emphasize your experience with data entry and maintaining accurate CRM records.
    — “Maintain accurate order data in the company CRM system (Salesforce)”
  • Showcase your collaboration skills with departments like Sales and Finance.
    — “Partner with the Sales Team to reconcile inconsistencies with purchase orders”
  • Demonstrate your ability to communicate clearly with both internal teams and customers.
    — “Communicate with customers on an as needed basis to resolve any order inaccuracies”
  • Include examples of process improvement or best practice sharing in your application.
    — “Collaborate with other Order Management Coordinators to identify and share best practices”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Validate and process all new and renewal customer orders
  • Maintain accurate order data in the company CRM system
  • Reconcile incoming orders against price quotes, customer credits, contracts, checks, authorization forms and credit card orders
  • Ensure quality of all completed orders by resolving any issues or discrepancies
  • Partner with the Sales Team to reconcile inconsistencies with purchase orders
Typical background
Bachelor’s Degree or equivalent experienceData entry experienceCustomer service experience

Skills & requirements

Required

Data EntryCustomer ServiceOrder ProcessingCRM System ManagementCommunicationProblem-solving

Preferred

Proactive Problem-solvingFast-paced EnvironmentFinance Or Business BackgroundSalesforce ExperienceCommunication And Presentation Skills

Stack & domain

Data EntryCustomer ServiceMicrosoft OfficeGoogle SuiteExcelSheetsSalesforceFinanceBusiness BackgroundOrder ProcessingCustomer-focusedDetail-orientedProactive Problem SolvingFast-pacedHigh-growthCommunicationPresentationEducationK-12 LiteracyBiliteracyMathScience

About the role

Original posting from Amplify via Ashby

About Amplify

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com http://amplify.com.

Job Description Summary:

The Order Management Coordinator monitors, reconciles, and processes incoming purchase orders to ensure timely service to our customers, accurate data entry into our customer relationship management system (Salesforce), and accurate communication of order information across departments within the company. The Order Management Coordinator is responsible for establishing rapport with the Sales, Operations, Finance, and Partner Success teams, as well as responding quickly to customer needs. A successful candidate for the Order Management Coordinator role will be customer-focused and detail-oriented.

Essential Responsibilities:

  • Validate and process all new and renewal customer orders
  • Maintain accurate order data in the company CRM system (Salesforce), and ensure consistency of data with the Finance database
  • Reconcile incoming orders against price quotes, customer credits, contracts, checks, authorization forms and credit card orders
  • Ensure quality of all completed orders by resolving any issues or discrepancies
  • Partner with the Sales Team to reconcile inconsistencies with purchase orders
  • Announce daily summary of closed, new, and renewal sales revenue to the company
  • Monitor daily reports and individual queues to identify escalation needs and communicate with other teams to resolve issues
  • Ensure customers are provided with all requested documentation, such as sole source letters and vendor registrations
  • Keep current with Amplify’s products, services and pricing
  • Collaborate with other Order Management Coordinators to identify and share best practices and develop/ improve processes
  • Work alongside other teams within the Sales organization to complete projects
  • Communicate with customers on an as needed basis to resolve any order inaccuracies.

Minimum Qualifications:

  • Bachelor’s Degree or equivalent experience
  • Data entry experience
  • Customer service experience
  • Adept in the use of Microsoft Office and Google Suite products, particularly Excel or Sheets
  • Comfortable meeting to set daily and weekly performance metrics

Preferred Qualifications:

  • Highly motivated with precise attention to detail
  • Proactive problem solving
  • Experience in a fast-paced, high-growth, corporate environment
  • Salesforce experience
  • Demonstrated communication and presentation skills (for both internal and customer-facing meetings)
  • Finance or business background a plus
  • 1+ years of experience with order processing

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.

Source: Amplify careers (Ashby)

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