Order to Cash / Accounts Receivable Specialist

Showpad
Pune, India
On-site

Who this role is best for

Candidates with finance or billing experience and strong communication skills will find this role in a global collaboration setup.

Best fit for

  • Candidates with experience in collections and billing processes in a global context
    — “Previous experience in collections and billing (or finance)”
  • Individuals who can manage customer relationships while maintaining detailed financial processes
    — “Keeping the right balance between maintaining the customers’ trustful relationships and ensuring timely payments”
  • People who can operate effectively across departments and maintain accurate records
    — “Establish and maintain effective and cooperative across-departmental working relationships”

Things to consider

  • The role requires a high level of attention to detail in data entry and invoicing
    — “Data entry skills along with the knack for numbers”

How to stand out

  • Highlight your ability to manage cross-functional processes and customer interactions
    — “Fostering effective working relationships with external customers, as well as internal partners including Sales and Operations is key for this role.”
  • Showcase your experience with enterprise software like Salesforce or NetSuite
    — “Experience with Salesforce and/or NetSuite”
  • Emphasize your track record in achieving collection targets and resolving billing queries
    — “Monitoring accounts to identify the outstanding balances, effective collections process of overdue payments and assisting in the achievement of collection targets”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • accurate and timely invoicing
  • effective collections process
  • maintaining customer relationships
  • accurate reporting
Typical background
1 year of operations experience in a finance environment

Skills & requirements

Required

BillingCollectionsReportingCustomer ServiceCommunicationData EntryMicrosoft Office

Preferred

Collections ExperienceSalesforceNetsuite

Stack & domain

MS Office (excel, Word)Data EntrySalesforceNetsuiteCommunicationOrganizationAdaptabilityCustomer ServiceFinanceBillingCollections

About the role

Original posting from Showpad via Greenhouse

Order To Cash Specialist - Pune

About the Order To Cash Specialist at Showpad

As an Order To Cash (OTC) Specialist you’ll be responsible for carrying out billing, collection, and reporting activities for our go-to-market organization and across all regions. The OTC Specialist ensures the customer pays open invoices and addresses billing related issues in a timely fashion. Fostering effective working relationships with external customers, as well as internal partners including Sales and Operations is key for this role. 

You will report to the Global Manager OTC, who is based out of Ghent, Belgium.

Key Responsibilities for a Order To Cash Specialist at Showpad

Accurate and timely invoicing service across all entities (US and EMEA)

Effective and timely management of billing queries within the team, across the organization and from our customers

Monitoring accounts to identify the outstanding balances, effective collections process of overdue payments and assisting in the achievement of collection targets

Keeping the right balance between maintaining the customers’ trustful relationships and ensuring timely payments

Manage all customer interactions related to billing and collections, including vendor registration processes, vendor online platform onboarding and invoice upload and responding to customers questions.

Maintaining and keeping the customers master data records up to date

Establish and maintain effective and cooperative across-departmental working relationships 

Provide accurate, timely reporting on collections and accounts receivable status

Commit to continuous learning and innovation

Required soft Skills

Strong communication skills

Highly organized, and an ability to execute with excellent attention to detail

Strong work ethic, ability to adapt to rapidly-changing environments and processes

Strong customer service mindset

Required technical skills

Proficient in MS Office (Excel, Word)

Data entry skills along with the knack for numbers

Fluent English

Bonus Points 

Bachelor's Degree 

Previous experience in collections and billing (or finance)

Experience with Salesforce and/or NetSuite 

Source: Showpad careers (Greenhouse)

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