Outlet Store Leader

RH
Vernon Hills, IL
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have retail leadership experience in home furnishings and a track record of fostering team-driven cultures.

Best fit for

  • Retail leaders with a background in home furnishings and a history of team empowerment
    — “5+ years of leadership experience in retail, preferably in home furnishings”
  • Candidates who thrive in high-energy, performance-driven environments
    — “the skill to execute with precision in a dynamic, fast-paced environment”
  • Individuals with a strong focus on brand integrity and visual merchandising
    — “Ensure visual presentation aligns with brand standards and supports the Outlet vision”

Things to consider

  • This role involves periodic travel, including extended trips, which may impact work-life balance
    — “Travel periodically, including extended trips as needed”
  • Candidates must be physically capable of handling heavy lifting and prolonged movement
    — “Lift and move items up to 50 lbs, using proper equipment and safety techniques”

How to stand out

  • Highlight past success in leading teams to deliver exceptional customer experiences
    — “developing and empowering cross-functional teams to deliver unexpected and extraordinary customer experiences”
  • Emphasize your ability to implement and follow up on initiatives with precision
    — “Support, implement, provide follow-up and feedback for all initiatives and rollouts”
  • Showcase your analytical skills in identifying and communicating business opportunities
    — “Identify, analyze, and communicate business opportunities to drive extraordinary results”
Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • leading teams to create a positive culture
  • ensuring visual presentation aligns with brand standards
  • championing profit protection
Typical background
5+ years of leadership experience in retail

Skills & requirements

Required

LeadershipTeam CoachingPerformance ManagementVisual PresentationProfit ProtectionBusiness AnalysisInitiative SupportBrand Representation

Preferred

Retail Leadership ExperienceHome Furnishings Experience

Stack & domain

LeadershipCommunicationsAnalyticalProblem-solvingDecision-makingMac Operating SystemsIos DevicesMicrosoft OfficeGoogle ApplicationsInspiringGuidingProactivePartneringSupportingRepresentingRetailHome Furnishings

About the role

Original posting from RH

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Store Leader to provide strategic and operational leadership across all aspects of the business, developing and empowering cross-functional teams to deliver unexpected and extraordinary customer experiences. The ideal candidate will be a visionary leader with a passion for inspiring teams, a commitment to Quality, and the skill to execute with precision in a dynamic, fast-paced environment. This role sets the strategy, drives execution, and creates a high-energy culture where teams are empowered to do the right thing.

YOUR RESPONSIBILITIES

Lead, coach, and inspire teams to create a positive, dynamic, and performance-driven culture

Foster a People First environment by proactively addressing team needs, removing obstacles, and partnering with Field Leadership and the People Team to support growth, performance, and well-being

Guide all aspects of Team Member lifecycle decisions, from hiring and development to performance management and career transitions, in partnership with Field Leadership and the People Team.

Ensure visual presentation aligns with brand standards and supports the Outlet vision for quality, safety, and operational excellence

Champion profit protection across risk management, security, cash controls, inventory management, and internal audits

Identify, analyze, and communicate business opportunities to drive extraordinary results

Support, implement, provide follow-up and feedback for all initiatives and rollouts as the business shifts and changes

Represent the RH brand with integrity, professionalism, and personal presentation

OUR REQUIREMENTS

5+ years of leadership experience in retail, preferably in home furnishings

Strong leadership and communications skills, with the ability to inspire and guide our Team Members

Exceptional analytical, problem-solving and decision-making skills

Commitment to Quality with meticulous attention to detail

Proficiency with Mac operating systems, iOS devices, Microsoft Office and Google applications

Travel periodically, including extended trips as needed

Flexibility to work a dynamic schedule across all operational hours

PHYSICAL REQUIREMENTS

Lift and move items up to 50 lbs, using proper equipment and safety techniques

Maneuver throughout the sales floor and stockroom

Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Source: RH careers

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