P2P Partner Operations Director

Okx
Singapore
On-site

Who this role is best for

Liquidity provider programme leaders with multi-market experience and data fluency will find this high-ownership role in Singapore.

Best fit for

  • Candidates with 7+ years managing high-value partner programmes and team leadership experience
    — “7+ years in growth, account management or relationship management for high-value users or clients, including team leadership
  • Individuals with backgrounds in payments, remittance, or fintech and experience in emerging markets
    — “Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA)
  • Professionals with a track record of improving partner engagement and service quality in high-volume environments
    — “Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality

Things to consider

  • Bilingual English and Mandarin skills may be necessary for Greater China market coverage
    — “At least one of the two roles also requires working proficiency in Mandarin
  • The role demands a builder mindset, prioritizing initiative over comfort zones
    — “High-energy and genuinely hungry: gets on the frontline, has built something 0 to 1, and pushes into harder markets rather than safer ones

How to stand out

  • Highlight experience in building and scaling partner programmes from 0 to 1
    — “has built something 0 to 1
  • Demonstrate data-driven decision-making with funnel and retention strategies
    — “Lead the growth strategy and retention funnel with data
  • Showcase multi-market partner management and cross-border payment experience
    — “multi-market experience is strongly preferred
  • Emphasize leadership in improving partner satisfaction and retention
    — “improve partner satisfaction and retention
  • Demonstrate ability to collaborate with user risk teams on dispute reduction
    — “partnering with the user risk team on high-risk user profiling and dispute reduction
Pace · Fast PacedCollaboration · MediumAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • own the P2P liquidity provider programme
  • monitor marketplace depth and coverage
  • improve partner satisfaction and retention
Typical background
7+ years in growth, account management or relationship management for high-value users or clients

Skills & requirements

Required

Growth StrategyAccount ManagementData AnalysisHigh-volume Client RelationshipsUser Risk Management

Preferred

Experience With Fiat On-ramp/off-rampExposure To Emerging Markets

Stack & domain

GrowthAccount ManagementRelationship ManagementPaymentsRemittanceFintech

About the role

Original posting from Okx via Greenhouse

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the role

OKX runs a large peer-to-peer (P2P) crypto marketplace: an escrow-protected orderbook where users buy and sell crypto for local fiat through verified liquidity providers, with support for a wide range of local payment methods. The professional liquidity providers who post offers are what keep the marketplace deep and reliable.

You will own the relationship with these key liquidity providers in various markets: supporting partners' operational needs, maintaining marketplace depth and reliability, and improving partner experience. This is a builder's seat: high ownership, frontline, and fast-moving.

What you'll do

Own the P2P liquidity provider programme: monitor marketplace depth and coverage, and improve partner satisfaction and retention

Manage the liquidity-provider programme, tiering frameworks, account management and retention\

Lead the growth strategy and retention funnel with data: build and read funnels, produce recurring analysis, and turn it into decisions.

Contribute to user quality and marketplace health, partnering with the user risk team on high-risk user profiling and dispute reduction. (Growth is the priority; risk exposure is a plus, not a requirement.)

What we're looking for

7+ years in growth, account management or relationship management for high-value users or clients, including team leadership, with a track record of managing partner programmes at scale. Multi-market experience is strongly preferred.

Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality.

Strong data and funnel fluency: owns metrics, runs analysis, steers decisions from data.

High-energy and genuinely hungry: gets on the frontline, has built something 0 to 1, and pushes into harder markets rather than safer ones.

Backgrounds in payments, remittance or fintech are especially relevant. Crypto or digital-currency experience is a plus, not a requirement. Strong operators from large internet and marketplace companies are also welcome.

Working proficiency in English. At least one of the two roles also requires working proficiency in Mandarin (liquidity-provider and stakeholder coverage across Greater China markets).

Nice to have

Experience with fiat on-ramp / off-ramp, cross-border payments, or remittance.

Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA).

Experience with user-segmentation, high-risk-user filtering, or trust and safety / fraud operations.

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Source: Okx careers (Greenhouse)

Similar roles