Patient Care Consultant

Jushi
Linwood, PA
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have retail customer service experience and a willingness to work in a part-time, in-person role.

Best fit for

  • Individuals who can manage multiple tasks efficiently and maintain a high level of professionalism
    — “Excellent multi-tasking skills over the phone and in person”
  • Those with bilingual Spanish skills or a strong interest in expanding language capabilities
    — “Bilingual in Spanish preferred”

Things to consider

  • The role involves some physical labor, including lifting up to 50 pounds and repetitive cleaning tasks
    — “Occasionally requires local travel, as needed”
  • The position requires adherence to strict regulatory compliance and company policies
    — “Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism”

How to stand out

  • Demonstrate experience in retail environments that require compliance with industry regulations
    — “Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance”
  • Highlight your ability to provide personalized service and guide customers through product options
    — “Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available”
  • Showcase your proficiency with POS systems and computer-based operations
    — “Operate cash register, computer-based POS system, and cash drawer”
  • Demonstrate your ability to maintain a clean and organized retail environment
    — “Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Provide outstanding customer service
  • Maintain store cleanliness and organization
Typical background
2 years of customer service in retail

Skills & requirements

Required

Customer ServiceRetail OperationsProduct KnowledgeCash Register OperationsPOS System OperationsRegulatory ComplianceTeam Collaboration

Preferred

SpanishMulti-tasking

Stack & domain

Customer ServiceProduct RecommendationsPOS SystemCash RegisterStore OrganizationMulti-taskingTeamworkCannabis IndustryRetail

About the role

Original posting from Jushi via Lever

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Dispensary Patient Consultant is vital to delivering customer service and offering a distinctive shopping experience that drives sales results. The Dispensary Patient Consultant is primarily responsible for aiding patrons and patients through concierge-level service. The Dispensary Patient Consultant conducts day-to-day operations within the retail location while adhering to company policy and industry regulations. 

WHAT YOU WILL DO:

  • Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
  • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
  • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
  • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Operate cash register, computer-based POS system, and cash drawer
  • Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
  • All other job duties as assigned

WHAT WE ARE LOOKING FOR:

  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor’s degree in any field preferred
  • Minimum of 2 years’ experience with customer service in retail.
  • Excellent computer, mathematical, language and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone and in person
  • Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS:

  • Constantly perform desk-based computer tasks
  • Frequently standing/walking
  • Occasionally, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 50 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Source: Jushi careers (Lever)

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