Payments professionals with SQL expertise and a collaborative mindset will find this mid-level role in a global e-commerce organization offers opportunities to drive payment performance and revenue growth through data and AI integration.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Justanswer via Greenhouse
About Us
Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.
Our Values
Data driven: Data decides, not egos
Courageous: We take risks and challenge the status quo
Innovative: We're constantly learning, creating, and adapting
Lean: We focus on customers, using lean testing to learn how to serve them best
Humble: Past success is not a guarantee of future success
About the Role
As a member of the Finance team within a global e-commerce membership organization, the Payments Analyst provides analytical support across payments performance, testing, and process optimization. This role analyzes payment data to identify opportunities for improvement and optimization.
Collaborating with cross-functional teams, the Payments Analyst supports testing initiatives, helps improve authorization rates and payment processes, and provides data-driven recommendations that contribute to revenue growth and a better customer experience.
This role is intended for someone who can move beyond basic reporting to interpret results, identify meaningful insights, anticipate follow-up questions, and provide actionable recommendations.
What You’ll Do
Conduct in-depth payment data analysis to identify patterns, trends, and improvement opportunities
Identify opportunities to optimize payment processes, enhance customer experience, and drive revenue growth
Support testing initiatives through sample sizing, monitoring, and readouts
Partner with cross-functional teams on payment performance and optimization initiatives
Respond to ad-hoc analytical requests and translate findings into clear, actionable insights
Create and maintain dashboards and reporting tools that provide visibility into key payment metrics
Provide data-driven recommendations to improve authorization rates and overall payment performance
Explore practical ways to use AI tools to accelerate analysis, automate repetitive tasks, support testing workflows, and improve reporting
What We’re Looking For
2–4+ years of experience in a highly analytical consumer, marketplace, fintech, or similar data-driven business
Proven track record of delivering actionable insights using data
Strong SQL skills for efficient extraction and analysis of data from complex datasets (must-have)
Strong visualization skills in Power BI (preferred), Tableau, Looker, or similar BI tools
Strong Excel skills
Ability to take ownership of analytical projects and move from data extraction to interpretation, insights, and recommendations
Collaborative mindset and ability to work effectively in cross-functional teams
Experience using AI tools, or strong openness to adopting them in day-to-day analytical work
Nice to have: experience in payments, acquirer/processor/payment gateway environments, or high-risk merchant space
Nice to have: exposure to A/B testing or experimentation
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
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Source: Justanswer careers (Greenhouse)