People Experience Consultant

Sony PlayStation
London, United Kingdom
Career-pivot friendly

Who this role is best for

Aimed at mid-level HR professionals with global experience who can navigate complex change initiatives and collaborate across multiple stakeholders and jurisdictions.

Best fit for

  • Candidates with 10+ years of HR experience in global matrixed environments, especially in technology or gaming.
    — “Minimum of 10 years’ (or equivalent) experience working as an HR Generalist and/or HR Business Partner.
  • Individuals who have successfully managed cross-border HR projects and understand EMEA employment legislation and cultural nuances.
    — “Strong working knowledge of employment legislation, HR practices and cultural nuances across multiple EMEA jurisdictions.
  • Professionals with a track record of championing continuous improvement and operational excellence in HR processes.
    — “Champion a strong continuous improvement culture to ensure the deployment of scalable, simplified and standardized processes within.

Things to consider

  • This role demands managing complex employee relations matters across multiple European countries.
    — “Demonstrable international HR generalist experience supporting employees and leaders across multiple European countries/jurisdictions.
  • The position involves working in a highly matrixed structure, requiring strong cross-functional coordination.
    — “Operating within a global matrix, the PX Consultant provides expert guidance on HR policy, employment matters and best practice, while partnering with HRBPs, in-country HR teams, Legal and Employee Relations (ER).

How to stand out

  • Highlight experience with cross-border change management and global HR project delivery in your resume and interviews.
    — “Proven ability to independently manage and deliver complex change initiatives across multiple countries and stakeholder groups.
  • Demonstrate your ability to use HR analytics and Workday to drive continuous improvement strategies.
    — “Own and maintain a high level of data accuracy and input within Workday and Nexus (Service Now), using this data as a source of insights into continuous improvement strategies.
  • Emphasize your experience in leading employee lifecycle matters and managing sensitive employee relations issues.
    — “Proven experience managing complex employee lifecycle matters and employee relations issues, alongside broader HR projects.
  • Demonstrate your ability to influence without authority and collaborate across multiple time zones.
    — “Work collaboratively across PX functions including our PX Advisors, Legal, COE’s, HRBP’s, in-country HR Managers in various time zones etc.
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Led complex HR projects and initiatives
Typical background
Experience in HR delivery, project and change management

Skills & requirements

Required

HR PolicyEmployment MattersProject ManagementChange ManagementLegal RequirementsTalent MappingSuccession PlanningLeadership Development

Preferred

Uptime Institute Or EPI Certification

Stack & domain

HR PolicyEmployment MattersBest PracticeHR ProjectsOrganisational DesignData CalibrationTalent MappingSuccession PlanningLeadership DevelopmentJob ArchitectureCompensation BenchmarkingInternal MobilitySystem And Logistical SupportProblem SolvingAnalytical CapabilityJudgementCollaborationCommunicationProject ManagementHRPeople OperationsChange Management

About the role

Original posting from Sony PlayStation via Greenhouse

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Role overview:

The People Experience (PX) Consultant is a trusted advisor and operational excellence partner to HR Business Partners (HRBPs), senior leaders and employees across EMEA, currently spanning at least eight jurisdictions. Working across SIE’s Corporate and Studios organisations, the role combines day-to-day HR delivery with complex project and change management, helping to drive engagement, performance and organisational effectiveness.

Operating within a global matrix, the PX Consultant provides expert guidance on HR policy, employment matters and best practice, while partnering with HRBPs, in-country HR teams, Legal and Employee Relations (ER). The role will lead and contribute to complex HR projects, organisational design and regional/global initiatives, using strong analytical capability and sound judgement to solve problems, improve processes and ensure high-quality HR delivery.

As SIE continues to centralise and globalise its People model across EMEA, the PX Consultant will play an important role in helping business leaders and the wider People team navigate this transition. Working closely with two Senior HRBP Leads across Corporate and Studios, the successful candidate will need to flex across different business models, jurisdictions and stakeholder groups while helping establish effective relationships between local teams and the central People organisation.

What you’ll be doing: 

Collaborate with the Senior HRM (EMEA), HRBP’s, in-country HR Managers and Legal to review, refine, and support the successful delivery of global change management initiatives 

Demonstrate the ability to independently manage and deliver complex HR projects across multiple regions in collaboration with global stakeholders within a highly matrixed organisation 

Work closely with our Legal and ER teams to deliver subject matter expertise on HR policies, practices, and legal requirements across EMEA 

Partner with global PX teams to execute initiatives that promote engagement, belonging, compensation, benefits, and career growth 

Provide operational support in all stages of the performance management process including data calibration, data insights and advice/guidance 

Provide system and logistical support for talent mapping, succession planning, and leadership development programs.  

Partner with Total Rewards and HRBPs on job architecture, compensation benchmarking, and the internal mobility  

Manage and escalate complex employee and manager issues to our Centers of Excellence (COE) once all possible routes have been exhausted, offering clear recommendations and options. 

Own and maintain a high level of data accuracy and input within Workday and Nexus (Service Now), using this data as a source of insights into continuous improvement strategies 

Champion best practice in the People Experience (PXC) function  

Champion a strong continuous improvement culture to ensure the deployment of scalable, simplified and standardized processes within  

Work collaboratively across PX functions including our PX Advisors, Legal, COE’s, HRBP’s, in-country HR Managers in various time zones etc. and with our Global partners to ensure consistency and innovation in our people processes.  

What we’re looking for:

Minimum of 10 years’ (or equivalent) experience working as an HR Generalist and/or HR Business Partner.

Significant experience operating within a global, highly matrixed organisation, ideally within technology, media, retail or gaming.

Demonstrable international HR generalist experience supporting employees and leaders across multiple European countries/jurisdictions.

Strong working knowledge of employment legislation, HR practices and cultural nuances across multiple EMEA jurisdictions.

Proven experience managing complex employee lifecycle matters and employee relations issues, alongside broader HR projects.

Proven ability to independently manage and deliver complex change initiatives across multiple countries and stakeholder groups.

Experience using Workday and HR analytics/data to support decision-making and identify opportunities for continuous improvement.

Strong communication and stakeholder management skills, with the ability to collaborate effectively and influence without authority.

Comfortable operating in ambiguity and within fast-paced, evolving environments.

Confident managing complex and sensitive situations, demonstrating discretion, sound judgement and well-reasoned decision-making.

A collaborative, solutions-focused mindset with a strong focus on operational excellence and continuous improvement.

Desirable:

Fluency in an additional European language is highly desirable.

CIPD qualified (Level 5–7) or equivalent HR qualification/experience.

Benefits:  

Hybrid working 

Discretionary bonus opportunity 

Private Medical Insurance 

Dental Scheme 

25 days holiday per year 

On Site Gym 

Subsidised Café 

Free soft drinks 

On site bar 

Access to cycle garage and showers 

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Source: Sony PlayStation careers (Greenhouse)

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