People Operations Partner

Who this role is best for

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Skills & requirements

About the role

ONWARDS TOGETHER!

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.

Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

LOCATION: 4 ON-SITE DAYS A WEEK IN SUNNYVALE, CA HEADQUARTERS.

Our Team's Vision:

The People Team exists to unlock the potential of every Illumineer and build the talent, leadership, and culture that powers Illumio's success. Guided by our "People First. Mission Always." philosophy, we combine human connection, operational excellence, and AI-enabled innovation to create a workplace where exceptional people can do the best work of their careers while serving our customers and helping the company grow, scale, and lead.

Reporting to the Manager, People Operations, you will be the primary People Operations Partner for Engineering, Product, and Customer Experience (CX) across the employee lifecycle, and own Illumio’s global Contingent Workforce Program and provide immigration support as needed.

We are seeking a highly organized, motivated, people service-oriented operator who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about improving employee experience, people programs through scalable processes and strong stakeholder partnerships.

Your Impact:

Employee Lifecycle Management (Engineering, Product, & CX)

· Serve as the primary People Operations Partner for Engineering, Product, and CX, working with employees, managers, and HRBPs to deliver seamless employee lifecycle support.

· Manage and improve employee lifecycle processes, from onboarding, job changes, promotions, transfers, leaves, to offboarding.

· Ensure accurate business process transactions and employee records in Workday and other people systems.

· Respond to employee and manager inquiries, resolving issues and escalating when appropriate.

· Conduct exit interviews and share trends and opportunities for improvement.

· Support workforce planning and organizational changes.

Contingent Workforce Program

· Own Illumio’s global Contingent Workforce Program and serve as primary resource for its processes and policies.

· Manage the contingent worker lifecycle, including onboarding, extensions, conversions, offboarding, and systems access governance.

· Advise managers on the appropriate engagement model and ensure compliance with the company program.

· Manage staffing vendor/agency relationships, including escalations, renewals, and operational reviews.

· Maintain program documentation, standard operating procedures, manager guidance, and enablement materials.

· Track worker populations, engagement timelines, and program metrics to flag risks and improve governance, compliance, efficiency, and worker experience.

Immigration & Mobility

· Support day-to-day U.S. immigration operations in partnership with external immigration counsel.

· Track visa expirations, I-9 reverifications, mobility activities, and case status to ensure timely action, escalating to the HRBP and Benefits & Compliance People Partner as needed.

· Coordinate with Legal, Payroll, Finance, and external counsel to support compliant global mobility cases.

Process Improvement & Reporting

· Identify process gaps and recommend scalable solutions that improve efficiency and employee experience.

· Use Workday and Microsoft Fabric to run recurring and ad hoc reports, conduct audits, and analyze workforce data, turning trends into actionable insights for People Team and business leaders.

· Partner with People Team and cross-functional stakeholders to align processes and deliver projects as needed.

Your Toolkit:

· 5+ years of experience in HR/People Operations, or a related HR Generalist role, including supporting Engineering, Product, and CX organizations experience preferred.

· Experience managing global contingent workforce programs required.

· Experience supporting U.S. immigration program.

· Strong knowledge of employee lifecycle processes and HR operations best practices.

· Experience with Workday and Microsoft Fabric or a similar analytics platform, with the ability to turn data into clear, actionable insights.

· Exceptional attention to detail and sound judgment in handling confidential employee information.

· Strong organizational, communication, and stakeholder management skills, with the ability to balance multiple priorities in a fast-paced environment.

· Bachelor’s degree or equivalent experience preferred.

Our Commitment

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success.

All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.

Source: Illumio careers (Ashby)