Best suited to candidates with experience in SaaS platform configuration and social media analytics working in a collaborative, client-facing environment in Mexico City.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Hootsuite via Greenhouse
We’re looking for a Platform Delivery Specialist, to configure client accounts across Hootsuite's core platform and our social listening tool, Lumen by Talkwalker - build the dashboards, automated reports, workflows, and alerts clients depend on, and deliver standard training sessions. For new clients, you’ll partner with our Professional Services Implementation team to ensure the platform setup meets customer requirements and is delivered in a timely manner. For existing clients, you’ll partner with Customer Success for ongoing platform delivery work You’ll be responsible for setting up the technical basics properly, keeping our data clean and ensuring our account structure scales as we grow.
**Por favor asegúrese de que su currículum y su solicitud estén en inglés.**
WHAT YOU’LL DO
Configure Hootsuite platform (eg, Teams & Permissions, Planner, Analytics) to documented client requirements and internal specs
Design and implement enterprise account structures, custom tagging taxonomies, and granular role-based permissions across Hootsuite and Lumen by Talkwalker
Build social listening dashboards and topic/query structures in Lumen to client specifications
Build automated reports, scheduled exports, and alert logic (e.g., spike detection, sentiment thresholds, keyword triggers) using native tool capabilities
Help clients configure AI agents within the platform, and use AI tools to increase your own efficiency on repeatable build and reporting tasks
Deliver standard, repeatable training sessions to clients on platform use and reporting features
Support our third party Partner delivery network with trainings and build QA
Review completed configuration and reporting work for quality, catching defects before handoff and partnering with clients for UAT
Interact directly with clients as it relates to your platform build work: confirming request details, demoing a completed dashboard or workflow, or walking through a report
Set up recurring workflows that keep dashboards, reports, and alerts current without manual rebuilding each cycle.
Contribute to process or tooling improvements to support high quality platform delivery at scale
Contribute to and help refine configuration and reporting playbooks as tools and client needs evolve
Perform other related duties as assigned
WHAT YOU’LL NEED:
2-5 years of professional experience, ideally in SaaS platform configuration, technical support, QA, or a reporting/analytics-adjacent role
Comfortable learning multiple tools quickly and working across more than one platform in parallel
Strong attention to detail and process discipline
Basic comfort with boolean operators and dashboard/report-building logic (filters, saved views, scheduled exports, alert conditions) in a low-code environment
Comfortable using AI tools to speed up repeatable work, and open to helping clients understand and configure AI agent features
Clear written and verbal communication, including light, structured client-facing interactions (demos, walkthroughs)
Able to manage a queue of build and reporting work against SLA targets in a fast-paced environment
Accountability: holds self and others accountable to meet commitments
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects
WHO YOU ARE:
Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
This posting is for a current vacancy for which we are actively hiring.
#LI-Remote
Use of AI in Hiring
Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.
Source: Hootsuite careers (Greenhouse)