Product Director - Head of Product Practices

JPMorgan Chase
Jersey City, NJ

Who this role is best for

Candidates with experience in financial services and product management leadership will find this strategic, cross-functional role in Jersey City, NJ, aligning with the need to embed risk and regulatory considerations into product practices.

Best fit for

  • Candidates with a background in financial services and a history of leading product management practices
    — “Experience operating within financial services or another highly regulated industry”
  • Individuals who have built and scaled enterprise product management practices or Centers of Excellence
    — “Experience building and scaling enterprise product management practices, operating models, or Centers of Excellence”
  • Leaders who can coach and mentor product teams while driving adoption of best practices
    — “Coaches and mentors the product team on best practices”

Things to consider

  • The role demands embedding risk and regulatory alignment into product practices from the outset
    — “Embed business, risk, and regulatory alignment into the practices themselves”
  • This position may require a significant commitment to influencing adoption rather than enforcing it
    — “Drive adoption through influence and partnership rather than mandate”

How to stand out

  • Highlight your experience in leading product management practices and establishing governance frameworks
    — “Establish and lead the Product Management Center of Excellence”
  • Demonstrate your ability to operationalize AI across the product lifecycle with concrete examples
    — “Operationalize artificial intelligence across the product management lifecycle”
  • Showcase your track record in coaching product managers and improving their maturity levels
    — “Drive coaching, training, career development, and a community of practice”
Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Company

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Leading the development of products and features that delight customers
  • Establishing and leading the Product Management Center of Excellence
  • Driving coaching, training, career development, and a community of practice
Typical background
Advanced capabilities in product managementExperience in leading cross-functional teamsProven track record in product innovation and management

Skills & requirements

Required

Product ManagementLeadershipStrategic VisionCross-functional Team ManagementRisk ManagementMarket ResearchProduct Lifecycle ManagementCoaching And Mentoring

Preferred

AI Product ManagementArtificial IntelligenceProduct Management Best PracticesProduct Management Center Of Excellence

About the role

Original posting from JPMorgan Chase

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

 As an Executive Director for AI Product Management Transformation in Product Operations within Infrastructure Platforms, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

 Job responsibilities

Oversees the product roadmap, vision, development, execution, risk management, and business growth targetsLeads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growthCoaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectivesOwns product performance and is accountable for investing in enhancements to achieve business objectivesMonitors market trends, conducts competitive analysis, and identifies opportunities for product differentiationOwn the product management best practices for the organization. Establish and lead the Product Management Center of Excellence, including the best practices, templates, playbooks, and governance that define how infrastructure platforms are managed as products. These practices span the full product lifecycle, from understanding markets and customers through strategy and planning, iterative delivery, launch, scaling, and eventual retirement, covering approximately two dozen disciplines across research, strategy, delivery, enablement, operations, and governance. Accountable for ensuring these practices exist, remain current, and are applied consistently across product areasElevate product management as a discipline across the product management community. Drive coaching, training, career development, and a community of practice; increase measured product management maturity; and clarify responsibilities among product management, engineering, and architecture so product managers can focus on strategy, planning, and value deliveryOperationalize artificial intelligence across the product management lifecycle. Own the portfolio of AI assistants and automations mapped to each phase of the lifecycle, along with the governance, instruction management, and consumption cost controls that make them safe and affordable at scale. Accountable for the capacity, decision quality, and cycle-time outcomes these solutions are funded to achieve, as well as determining which use cases deliver meaningful business valuePartner with the product management community and the broader technology organization. Product managers are the primary stakeholders and are both the users of these practices and the key drivers of their adoption. Earning their trust and confidence is critical to success. Partner closely with teams across the firm's business units, platform engineering, architecture, program execution, enterprise strategy, and shared product tooling organizations. Convene forums where demand, ownership, and priorities are aligned. Drive adoption through influence and partnership rather than mandateEmbed business, risk, and regulatory alignment into the practices themselves. Ensure that risk, security, regulatory, control, and cost considerations are built into how products are managed rather than addressed through downstream reviews. Includes accountability for the function's ability to demonstrate and evidence its controlsLead the team and measure adoption rather than publication. Build and develop the team while establishing measures of adoption and maturity so that practices are evaluated based on uptake and improved outcomes. A practice that is not used is not a delivered practice

 Required qualifications, capabilities, and skills

8+ years of experience or equivalent expertise delivering products, projects, or technology applicationsExtensive knowledge of the product development life cycle, technical design, and data analyticsProven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementExperience driving change within organizations and managing stakeholders across multiple functionsExperience leading a product management function, practice, or Center of ExcellenceExperience managing platform or infrastructure products serving internal customersExperience building and scaling enterprise product management practices, operating models, or Centers of ExcellenceExperience coaching, mentoring, and developing product managersHands-on experience developing AI-enabled assistants, automations, or workflows and evaluating high-value use cases for adoptionExperience operating within financial services or another highly regulated industry 

Preferred qualifications, capabilities, and skills

Recognized thought leader within a related fieldUnderstanding of the different technologies across the infrastructure stack, including compute, storage, networking, cloud platforms, developer tooling and shared services. Enough to hold a credible conversation with engineering about any of them

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Source: JPMorgan Chase careers

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