Product Manager, Fan Data

Major League Baseball
New York, NY
Career-pivot friendly

Who this role is best for

A natural match if you have experience managing data platforms in the sports industry and working in a collaborative, fast-paced environment.

Best fit for

  • Candidates with experience in data product management within sports or entertainment domains
    — “leveraging the awesome storytelling power of baseball”
  • Individuals who have led data projects from inception to completion in a large organization
    — “Proven experience in owning products / large scale projects through to completion”
  • Professionals with technical data analysis skills and a keen interest in fan engagement metrics
    — “Experience defining or monitoring data-quality and product-adoption measures”

Things to consider

  • Commitment to maintaining data quality and governance is a core responsibility
    — “Maintain a strong focus on data quality and governance”

How to stand out

  • Highlight experience in centralizing data systems and improving cross-functional workflows
    — “centralizes all MLB Fan Data in one single platform”
  • Demonstrate ability to translate unstructured business problems into clear technical solutions
    — “Ability to translate highly unstructured business problems into tangible solutions”
  • Emphasize collaboration with stakeholders across ticketing and fan experience domains
    — “Work with key stakeholders across the industry to build consensus and roadmaps”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • centralized ticketing data
  • enhanced fan experience
Typical background
product managementdata analysisticketing systems

Skills & requirements

Required

Product ManagementData AnalysisTicketing SystemsData Governance

Preferred

Enterprise SaasData Platforms

Stack & domain

Product ManagementSQLPythonRAgile MethodologiesData QualityData GovernanceTicketing DataTicketing PlatformData ProductsData Use CasesStakeholder ManagementProduct RequirementsUser StoriesAcceptance CriteriaProduct PlanningProduct DevelopmentProduct TestingProduct ReleaseProduct RolloutData AnalysisData ValidationProduct DecisionsProduct AdoptionData Quality MeasuresLarge Scale Data PlatformsCloud ServicesData SetsProduct OwnershipLarge Scale ProjectsRequirements GatheringRolloutTrainingCommunicationTeamworkAdaptabilityProblem-solvingStrategic ThinkingCustomer FocusInnovationCuriosityCollaborationDecision-makingTrade-offsPrioritizationMeasurementAlignmentOwnershipHigh-pressure SituationsSelf-starterEnthusiasticConfidentAdaptableFan-orientedFast-moving EnvironmentData Platforms

About the role

Original posting from Major League Baseball

Major League Baseball is looking for a Product Manager, Fan Data in the Fan Data Platform group to help us achieve our mission of creating the best fan experience in professional sports and leveraging the awesome storytelling power of baseball. In this role, you will focus on enhancing the foundational Fan Data Platform that centralizes all MLB Fan Data in one single platform, enabling use cases across hundreds of digital and physical touchpoints. This role will have a special focus on building products that support the Ticketing domain and beyond, as we continue to expand and grow our products in this space. This capability plays a pivotal role in a wide variety of use cases in the Baseball industry including Analytics, Data Science, Personalization, Marketing, as well as Business Intelligence across various lines of businesses. We have a unique opportunity in the Baseball industry to leverage large scale data and drive new and exciting personalized experiences for millions of fans globally.

Responsibilities

Manage a defined set of products, features and initiatives related to ticketing data within MLB’s Fan Data Platform

Focus on centralizing all ticketing data in one platform, creating new data products and enabling high value use cases across the industry

Work with key stakeholders across the industry to build consensus and roadmaps

Gather, document and translate business and technical requirements into clear product requirements, user stories and acceptance criteria

Lead day-to-day product planning, development, testing, release and rollout activities in partnership with engineering, analytics, quality assurance and other stakeholder groups

Maintain a strong focus on data quality and governance

Build and manage relationships with a diverse set of stakeholders across the Baseball industry

Keep a pulse across sports and other industries, including best practices and trends. Evangelize new ideas and bring them into the organization

Qualifications & Skills

2+ years of experience as a Product Manager, supporting data platforms

Hands-on experience using SQL/R/Python to explore data, validate requirements or support product decisions

Experience with Agile methodologies such as scrum or kanban

Ability to build productive relationships and work effectively with a diverse group of stakeholders

Excellent written and verbal communication and presentation skills

Fortitude to remain calm and react appropriately in high-pressure situations

Self-starter who is energetic & enthusiastic, confident, adaptable & fan-oriented and comfortable working in a fast-moving environment

Strong problem solving skills. Ability to translate highly unstructured business problems into tangible solutions

Highly Qualified Applicants Will Have

A love for Baseball!

Experience defining or monitoring data-quality and product-adoption measures

Experience in building large scale Data Platforms using cloud based services

Technical background along with hands on experience in analyzing large scale data sets with SQL, Python, R, etc

Proven experience in owning products / large scale projects through to completion, from requirements gathering through rollout and training

Salary Range: $110,000 - $135,000 (Base Salary) + Bonus

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.

Top MLB Perks & Benefits

Competitive Benefits Package

Company 401K Contribution

Paid Time Off and Holidays

Paid Parental Leave

Access to Free Tickets to Baseball Games & MLB.TV

Discounts at MLB Store | MLBShop.com

Employee Assistance Programs (EAP)

Onsite/Online Training & Development Programs

Tuition Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Pet Insurance

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.

California Residents: Please see our California Recruitment Privacy Policy for more details.

Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Are you ready to Step Up to the Plate? Apply below!

Source: Major League Baseball careers

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