Product Manager, Payments Platform (Chicago or Remote, US)

Chowbus
United States
Hybrid

Who this role is best for

Best suited to candidates with payments domain expertise and cross-functional collaboration experience working in a hybrid US-China tech environment.

Best fit for

  • Candidates with payments product ownership experience and strong English-Chinese communication skills
    — “Fluent spoken and written English for daily work with a US team across time zones”
  • Individuals who can independently manage product roadmaps and cross-border engineering teams
    — “Write clear specs, drive delivery with engineering, and run several initiatives at once with US-based stakeholders”

Things to consider

  • This role requires managing a small US-based team and collaborating with engineering teams in China
    — “You will work with a small US-based payments business team and engineering teams in China”
  • The role involves handling complex financial systems and reconciling payment flows
    — “Partner with risk, finance, and compliance to reduce fraud, chargebacks, and reconciliation errors without hurting conversion”

How to stand out

  • Emphasize measurable improvements in payment success rates and cost optimization in your resume
    — “Improve payment success rate, conversion, and cost using data, experiments, and error-code analysis”
  • Demonstrate experience in managing payment service providers and optimizing their performance
    — “Evaluate, integrate, and manage payment service providers (such as Stripe and Adyen), including cost and authorization rate optimization”
  • Showcase independent ownership of product areas with clear metrics and outcomes
    — “A track record of owning a product area independently and delivering measurable results, with metrics you can explain”
Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • owning the payments platform roadmap
  • improving payment success rate, conversion, and cost
  • reducing fraud, chargebacks, and reconciliation errors
Typical background
5+ years in product management3+ years in payments industry

Skills & requirements

Required

Product ManagementPayments PlatformPSP IntegrationCard Payment FlowsBackend Payments PlatformsMetrics-drivenData AnalysisCross-functional CollaborationWritten And Spoken EnglishWorking Fluency In Chinese

Preferred

US Card-present PaymentsPoint-of-sale EnvironmentsMarketplace PaymentsTippingMerchant PayoutsSplit PaymentsPayments RiskReconciliationFraud Tooling

Stack & domain

Product ManagementPayments PlatformPSP IntegrationCard Payment FlowsBackend Payments PlatformsEngineering SystemsMoney FlowsLedger DesignData AnalysisSQLEnglishChineseLeadershipCommunicationProblem-solvingTeamworkFinanceTechnologySaasRestaurant Industry

About the role

Original posting from Chowbus via Greenhouse

Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.

Chowbus builds software and a marketplace for restaurants, including ordering, POS, and online ordering. We are looking for a Product Manager to own our payments platform. You will work with a small US-based payments business team and engineering teams in China. This role is based in Chicago or remote within the US.

What You'll Focus On

Own the payments platform roadmap, covering checkout, card-present and online payments, refunds, payouts to merchants, and reconciliation.

Evaluate, integrate, and manage payment service providers (such as Stripe and Adyen), including cost and authorization rate optimization.

Improve payment success rate, conversion, and cost using data, experiments, and error-code analysis.

Partner with risk, finance, and compliance to reduce fraud, chargebacks, and reconciliation errors without hurting conversion.

Write clear specs, drive delivery with engineering, and run several initiatives at once with US-based stakeholders.

What You Bring

5+ years in product management, with at least 3 years in payments (acquiring, PSP integration, checkout, settlement, or payouts).

Hands-on experience with PSP or acquirer integrations and with card payment flows: authorization, capture, 3DS, refunds, chargebacks, and settlement.

Understanding of backend payments platforms, including engineering systems, money flows, and ledger design.

A track record of owning a product area independently and delivering measurable results, with metrics you can explain.

Strong analytical skills and comfort with data (SQL or similar).

Fluent spoken and written English for daily work with a US team across time zones.

Working fluency in Chinese for daily work with our China-based engineering team.

Preferred Qualifications

Experience with US card-present payments, point-of-sale environments, or marketplace payments

Experience dealing with tipping, merchant payouts, split payments

Experience with payments risk, reconciliation, or fraud tooling.

What We Offer

Competitive compensation package

Medical, dental, and vision insurance

401(k)

100% employer-paid Short-Term Disability (STD)

100% employer-paid Life Insurance

100% employer-paid AD&D Insurance

Company holidays

Birthday off

Paid Parental Leave

Flexible Paid Time Off (PTO)

Employee Assistance Program (EAP)

The salary for this role is $110,000–$130,000, depending on experience.  

Source: Chowbus careers (Greenhouse)

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