Program Manager

Handshake

San Francisco, CA

Who this role is best for

Candidates with customer-facing experience in SaaS or recruiting and strong project management skills will find this mid-level Program Manager role in a fast-growing AI business.

Best fit for

Mid-level professionals with experience in customer success or SaaS implementation
— “4+ years relevant work experience, preferably in customer facing SaaS, recruiting, implementation, or professional services roles.”
Individuals who excel at translating business goals into actionable strategies
— “The ability to understand customer business goals and recommend new approaches, strategies and ways to drive adoption and help them hit their hiring targets or solve complex challenges.”
Candidates who can thrive in a high-growth, cross-functional startup environment
— “An understanding of ever-evolving needs of a dynamic, growing start-up organization”

Things to consider

Must be located in San Francisco or New York and commit to in-office work five days a week
— “Must be based in San Francisco or New York City and available to work in office 5 days a week.”
Requires managing relationships with end users and internal teams simultaneously
— “Collaborate cross-functionally with internal teams to enhance the employer experience and drive product adoption.”

How to stand out

Highlight experience in developing and executing recruiting campaigns from start to finish
— “Develop targeted recruiting campaigns by crafting messaging, identifying relevant audiences, and executing outreach”
Emphasize your ability to analyze performance metrics and provide strategic insights
— “Analyze hiring trends and performance metrics through custom reporting, school strategy insights, and ongoing audits of employer activity.”
Showcase your experience in creating training materials or leading educational sessions
— “Create and maintain best practices and training materials focused on diversity and inclusion, sourcing strategies, and platform optimization.”
Demonstrate your ability to present to stakeholders and lead training sessions effectively
— “Excellent communication and relationship management skills, including experience presenting to stakeholders and leading training sessions.”
Showcase your ability to manage projects from initiation to completion independently
— “Strong project management skills and experience owning and driving projects end to end”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Drive employer success through project-based work
Develop targeted recruiting campaigns
Analyze hiring trends and performance metrics
Build and maintain strong relationships with end users

Typical background

4+ years relevant work experienceCustomer facing SaaS, recruiting, implementation, or professional services roles

Skills & requirements

Required

Program ManagementProject ManagementCustomer SuccessData AnalysisTraining DevelopmentCross-functional Collaboration

Preferred

Experience In Customer SuccessRecruiting CampaignsProduct Expertise

Stack & domain

Project ManagementRecruiting CampaignsData AnalysisCustomer SuccessTrainingDiversity And InclusionSourcing StrategiesPlatform OptimizationCustomer ExperienceProduct AdoptionCommunicationRelationship ManagementCritical ThinkingCollaborationSaasRecruitingImplementationProfessional Services

About the role

Original posting from Handshake via Ashby

ABOUT HANDSHAKE
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
Build a massive, fast-growing business with billions in revenue
ABOUT THE ROLE
Handshake is hiring a Program Manager to support our Employer Customer Success team in driving adoption, retention, and expansion of our platform. In this role, you will collaborate closely with Account Managers and Customer Success Managers to help our premium employer partners achieve their early talent hiring goals. You will execute strategic projects, develop recruiting campaigns, and provide data-driven insights that empower employers to attract and hire top entry-level talent.
Drive employer success by executing project-based work that supports adoption, retention, and expansion efforts across the platform.
Develop targeted recruiting campaigns by crafting messaging, identifying relevant audiences, and executing outreach to help employers connect with entry-level talent.
Analyze hiring trends and performance metrics through custom reporting, school strategy insights, and ongoing audits of employer activity.
Build and maintain strong relationships with end users, ensuring they maximize platform value and achieve measurable ROI.
Create and maintain best practices and training materials focused on diversity and inclusion, sourcing strategies, and platform optimization.
Serve as a Handshake product expert, advising employer partners on how to maximize their recruiting success within the platform.
Collaborate cross-functionally with internal teams to enhance the employer experience and drive product adoption.
Must be based in San Francisco or New York City and available to work in office 5 days a week.
DESIRED CAPABILITIES
4+ years relevant work experience, preferably in customer facing SaaS, recruiting, implementation, or professional services roles.
The ability to understand customer business goals and recommend new approaches, strategies and ways to drive adoption and help them hit their hiring targets or solve complex challenges.
An understanding of ever-evolving needs of a dynamic, growing start-up organization
The ability to thrive in ambiguity and work quickly, but not rush
Excellent communication and relationship management skills, including experience presenting to stakeholders and leading training sessions.
Strong communication and relationship management skills
Strong project management skills and experience owning and driving projects end to end
Strong analytical and critical thinking skills
Experience collaborating cross-functionally across teams such as sales, product, and marketing.
WE OFFER
Handshake delivers benefits that help you feel supported and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
📚 Growth: $2,000 learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers. http://joinhandshake.com/careers.Your

Source: Handshake careers (Ashby)