Program Manager - US

Bottomline

Portsmouth, NH

On-siteCareer-pivot friendly

Who this role is best for

Best suited to cross-functional leaders working in SaaS or cloud-based product environments, with a focus on driving operational excellence and customer-centric outcomes.

Best fit for

Candidates with experience managing cross-functional programs and customer deployments in SaaS or cloud environments
— “Background in SaaS or cloud‑based products would be advantageous.”
Individuals who thrive in collaborative, fast-paced settings and can lead multiple concurrent initiatives
— “Experience managing multiple concurrent programs/projects in a fast‑paced environment”
Professionals with a track record of influencing decisions and aligning teams through governance frameworks
— “Implement effective governance structures (e.g., steering committees, working groups, roadmap reviews, checkpoints)”

Things to consider

The role demands a high level of organizational and documentation proficiency for cross-functional delivery
— “Strong organizational and planning skills, with attention to detail and the ability to create clear documentation, reports, and communication materials.”
Candidates must be prepared to manage risk, issues, and dependencies proactively in a matrixed environment
— “Maintain strong delivery momentum through proactive risk, issue, and dependency management”

How to stand out

Highlight your experience in leading customer deployments and migrations in your resume and interview responses
— “Lead end-to-end planning, execution, and delivery of complex cross-functional programs and projects”
Showcase your communication skills with both technical and non-technical stakeholders in your application materials
— “Excellent written and verbal communication skills tailored to technical and non‑technical audiences.”
Emphasize your experience with Agile and Scrum frameworks in your resume and interview preparation
— “Good understanding of the product development lifecycle, including agile frameworks (Scrum, Kanban).”
Demonstrate your ability to present findings and outcomes confidently to leadership in your application
— “Proven experience communicating and presenting confidently to senior leadership and executive stakeholders.”

Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

successful program delivery
cross-functional alignment
operational excellence

Typical background

project managementprogram managementoperations

Skills & requirements

Required

Program ManagementProject ManagementCross-functional CollaborationGovernanceRisk ManagementChange Management

Preferred

Customer DeploymentsProduct End-of-life InitiativesRevenue-growth Initiatives

Stack & domain

Program ManagementProject ManagementCustomer DeploymentsMigrationsProduct End-of-lifeRevenue GrowthOperational ExcellenceGovernance StructuresCommunication ModelsChange ManagementProduct Development LifecycleAgile FrameworksData InterpretationReporting PracticesIndustry-standard ToolsCommunicationTeamworkProblem-solvingOrganizational SkillsTime ManagementRejection CopingBusiness PaymentsCash ManagementProduct DevelopmentAgile Methodologies

About the role

Original posting from Bottomline via Greenhouse

Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role:
We are looking for a Program Manager to innovate, win and grow with us! We are looking for a motivated, independent Program Manager who thrives in a collaborative, fast-paced product environment. This role leads the delivery of complex programs and projects across Product, Technology and other Bottomline functions, as well as initiatives involving Customers and Partners.
How you'll contribute:
Lead end-to-end planning, execution, and delivery of complex cross-functional programs and projects, including but not limited to customer deployments, migrations, product end-of-life initiatives, and revenue-growth initiatives.
Define program/project scope, success metrics, deliverables, timelines, and governance frameworks.
Maintain strong delivery momentum through proactive risk, issue, and dependency management, ensuring clear and actionable mitigation plans.
Drive operational excellence by continuously improving processes, tools, and reporting practices.
Implement effective governance structures (e.g., steering committees, working groups, roadmap reviews, checkpoints) that maintain alignment and accountability.
Establish clear cross-functional communication models and operating rhythms, ensuring clarity of responsibilities, decisions, and expected outcomes.
Monitor and report on program and project performance, creating clear insights and materials that support decision-making, transparency, and timely escalation.
Lead and facilitate project and program retrospectives to identify lessons learned and embed continuous improvement.
Support Product teams with key program and project administration when required.
Organize and facilitate stakeholder and product initiative meetings.
Lead change-management activities to drive successful adoption of new processes, technologies, and product capabilities.
How you'll make an impact:
Strong ability to lead and collaborate across cross‑functional teams, driving delivery and ensuring accountability.
Ability to build strong relationships, negotiate priorities, and influence decisions across teams and leadership levels.
Experience managing multiple concurrent programs/projects in a fast‑paced environment, adjusting priorities in line with business needs.
Solid understanding of project and program management methodologies (e.g., Waterfall, Agile, hybrid models).
Strong organizational and planning skills, with attention to detail and the ability to create clear documentation, reports, and communication materials.
Good understanding of the product development lifecycle, including agile frameworks (Scrum, Kanban).
Ability to interpret data, draw insights, and communicate findings to diverse audiences.
Excellent written and verbal communication skills tailored to technical and non‑technical audiences.
Proven experience communicating and presenting confidently to senior leadership and executive stakeholders.
Proficiency with industry‑standard tools and systems (e.g., JIRA, Confluence, MS Office/365).
If you have the attributes, skills, and experience listed below, we want to hear from you: 
Proven success operating across all levels and functions within an organization
Demonstrated success delivering outcomes in a matrixed, fast‑paced environment
Background in SaaS or cloud‑based products would be advantageous.
Bachelor’s degree or equivalent experience
3 to 5 years or more of hands‑on program or project management experience
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Source: Bottomline careers (Greenhouse)