Best suited to candidates with operations/customer service experience working in the UK residential lettings industry, who are comfortable with technology and ambiguity.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Dwelly via Greenhouse
About Dwelly
Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.
Position Summary
We are seeking a proactive and highly organized Property Manager to lead the daily operations of a dedicated residential portfolio. As a key point of contact between tenants, contractors, and owners, you will ensure every home is maintained to the highest standard.
Working closely with agency teams and managers, you will play an important role in enabling Dwelly’s vision to transform the lettings industry in the UK. This role requires an individual that is comfortable with frequent change, is highly resilient and has a proactive mindset.
Your Day-to-Day
Serve as the primary point of contact for a specified property portfolio.
Adopt the Dwelly CRM as the primary platform of facilitating portfolio management.
Consistently maintain a high level of service across the 4 key areas of Dwelly property management (maintenance, compliance, move-outs, inspections).
Negotiate with Landlord and Tenant with regards to deposit deductions and referring to TDS, when necessary.
Resolve landlord, tenant, contractor issues in a timely and professional manner.
Ensure your portfolio is compliant to UK safety legislation and housing standards.
Any other duties within your capabilities as requested by Management.
What We're Looking For
Essential:
2–3+ years of experience in operations or customer service.
Excellent communication and customer service skills
Optional: Strong UK lettings regulations knowledge
Comfortable with technology adoption
Comfort with ambiguity and rapid change
Highly resilient
Would be a plus:
Tech-enabled environment experience
Experience with multiple CRMs
Compensation & Benefits:
Competitive salary based on performance, recognising exceptional contributions to our integration success.
What is it like being a Dwell-er?
Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.
What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.
This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.
Customer obsession rather than competitive focus
Passion for invention
Operational excellence
Long-term thinking
By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.
Source: Dwelly careers (Greenhouse)