Quality and Safety Manager

Via

Dallas-Fort Worth, TX

On-site

Who this role is best for

Transportation professionals with leadership experience will find this supervisory role with a focus on safety and service standards.

Best fit for

Candidates with experience in transit supervision and strong leadership abilities
— “Experience in transit supervision, transportation management, or a similar field preferred.”
Individuals who can manage real-time operational issues and deliver immediate solutions
— “Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.”
Professionals adept at training and coaching in a high-impact, field-based environment
— “Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.”

Things to consider

This role requires a significant on-the-road commitment, including weekends.
— “This is an in-person position with the expectation that you will be in the field 5 days per week weekend included”
The role has a heavy emphasis on on-the-road duties, with only 15% allocated to training and administrative tasks.
— “85% on-the-road supervision, 15% training and administrative duties.”

How to stand out

Emphasize your ability to lead post-incident protocols and ensure compliance.
— “Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.”
Demonstrate your track record in maintaining service quality and safety standards through specific examples.
— “Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

high levels of safety and service quality
driver compliance with safety protocols

Typical background

experience in transit supervision or transportation management

Skills & requirements

Required

Transit SupervisionDriver TrainingSafety ProtocolsIncident ManagementService Quality

Preferred

DOT RegulationsAda/paratransit Compliance

Stack & domain

DOT RegulationsSafety StandardsAda/paratransit ComplianceLeadershipProblem-solvingCommunicationConflict ResolutionTransportation Management

About the role

Original posting from Via via Greenhouse

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.
**This is an in-person position with the expectation that you will be in the field 5 days per week weekend included**
What You’ll Do:
Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
Deliver hands-on coaching on best practices, safety procedures, and service expectations.
Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
Review and assess complaint reports, driver feedback, and training session documentation.
Conduct training needs assessments and implement necessary improvements.
85% on-the-road supervision, 15% training and administrative duties.
Who You Are:
Experience in transit supervision, transportation management, or a similar field preferred.
Strong leadership skills with the ability to mentor and guide drivers.
Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
Strong communication skills for effective feedback delivery and conflict resolution.
Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary: $21-23 / hour
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.

Source: Via careers (Greenhouse)