Receptionist

Hottopic
Hot Topic HQ - City of Industry, CA
On-siteCareer-pivot friendly

Who this role is best for

Strong fit for candidates who manage high-volume communication and support cross-functional teams in a retail environment.

Best fit for

  • Candidates with experience in high-volume call centers and supporting multiple departments in a retail setting
    — “managing a high-volume call center, greeting visitors, and supporting various administrative functions across departments”
  • Individuals who are comfortable with routine administrative tasks and can maintain composure under pressure
    — “Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure”

Things to consider

  • This role requires a full-time, in-person commitment with no remote flexibility
    — “This position involves operating onsite and will require to work from our HQ located in the City of Industry, CA 5 days a week”
  • Physical demands include lifting up to 50 pounds occasionally, which may be a factor for some candidates
    — “Regularly required to sit, stand, bend, and lift/move up to 10 pounds. May lift/move up to 50 pounds occasionally.”

How to stand out

  • Highlight experience with multi-department administrative support and call center operations
    — “supporting various administrative functions across departments”
  • Showcase ability to handle high-pressure situations with composure and efficiency
    — “maintains composure under pressure”
  • Emphasize bilingual skills and experience with office software like Canva and Outlook
    — “Competency in computer applications including Word, Excel, Outlook, and Canva”
  • Demonstrate familiarity with visitor log management and office security protocols
    — “Greet office visitors and monitor visitor log”
  • Include examples of managing travel and relocation logistics in your resume or interview responses
    — “Assist the travel department with arranging travel and accommodations”
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • positive customer feedback
  • smooth office operations
Typical background
receptionist or similar role

Skills & requirements

Required

Customer ServiceAdministrative SupportPhone System OperationCalendar ManagementOffice Security

Preferred

Bilingual

Stack & domain

WordExcelOutlookCanvaCommunicationTeamworkProblem-solving

About the role

Original posting from Hottopic via Lever

Be the face of Hot Topic, Inc.! We’re looking for a proactive, personable, and detail-oriented Receptionist to join our dynamic team. As the first point of contact for guests and callers, you’ll play a key role in maintaining a positive and professional office environment. This position involves managing a high-volume call center, greeting visitors, and supporting various administrative functions across departments.

This role operates onsite and will require to work from our HQ located in the City of Industry, CA 5 days a week.

WHAT YOU’LL DO:

  • Operate Zoom computerized phone system and answer all incoming calls
  • Relay incoming and inter-company calls promptly and professionally
  • Greet office visitors and monitor visitor log 
  • Maintain office security by following safety procedures and controlling access via the reception desk (employee badges, intercom system) 
  • Update calendars and schedule meetings
  • Generate HQ name tags/badges as needed 
  • Assist in UPS including but not limited to receiving, sorting and delivering packages 
  • Assist the travel department with arranging travel and accommodations 
  • Assist the relocation department with relocating employees 
  • Assist with various office/clerical duties as needed 
  • Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure 
  • Perform other job duties as needed 

WHAT YOU’LL NEED:

  • High School or equivalent
  • 1-2 years’ work experience as a Receptionist, Front Office Representative or similar role
  • Bilingual a plus
  • A dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly
  • Strong communication skills include the ability to work in a team environment, give honest, direct feedback, and a solid verbal and written communicator
  • Competency in computer applications including Word, Excel, Outlook, and Canva
  • Experience with administrative and clerical procedures
  • Regularly required to sit, stand, bend, and lift/move up to 10 pounds.  May lift/move up to 50 pounds occasionally.

Compensation:

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training, and experience, will determine the final salary for potential new hires.

Source: Hottopic careers (Lever)

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