Regional Account Manager - Midwest (OH, PA, IL, MI, IN)

Koalafi

Ohio +4 more

On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience managing retail merchant relationships and a track record of driving growth through proactive issue resolution and territory planning.

Best fit for

Candidates with retail or service sector experience and a history of merchant partnership growth
— “Experience in a customer-facing role, ideally in the retail or service sector”
Individuals who thrive on relationship-building and can manage multiple stakeholders simultaneously
— “Serve as the main point of contact for your assigned stores, ensuring that every merchant receives top-tier service and support.”
Professionals with strong analytical skills who can translate data into actionable strategies
— “Ability to analyze metrics and drive actionable insights”

Things to consider

Regular travel is expected, as the role involves field visits to merchant locations.
— “Conduct regular visits to merchant locations within your territory”
The position requires a valid driver’s license for travel and on-site work.
— “Valid Drivers License is required”
Bilingual Spanish skills are preferred, which may be a differentiator in the application process.
— “Bilingual in spanish preferred”

How to stand out

Highlight prior success in resolving merchant operational issues and improving store performance.
— “Proactively address and resolve operational concerns raised by merchant partners”
Emphasize your ability to identify and execute growth strategies at the store level.
— “Identify and communicate potential business growth opportunities at the store level”
Showcase your experience in training and onboarding merchants to ensure their success.
— “Lead the onboarding process for new merchant partnerships in collaboration with the NAM”
Demonstrate your ability to collaborate with internal teams to achieve account objectives.
— “Collaborate with internal teams to achieve account objectives and maximize funding volume.”
Position yourself as a strategic planner with experience in developing territory management plans.
— “Partner with the National Account Manager (NAM) to develop and execute a strategic territory plan”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Driving funding volume growth through effective management of merchant partnerships
Building and maintaining strong relationships with merchant partners
Identifying and communicating potential business growth opportunities

Typical background

3+ years of experience in account management or a similar roleStrong communication and interpersonal skills

Skills & requirements

Required

Account ManagementRelationship BuildingIssue ResolutionPerformance MonitoringOnboarding And TrainingGrowth IdentificationTerritory ManagementCustomer-facingProblem-solvingCommunication

Preferred

Bilingual In SpanishAI And TechnologyRetail Or Service Sector Experience

Stack & domain

Account ManagementTrainingProblem-solvingCommunicationTeamworkLeadershipRetailService Sector

About the role

Original posting from Koalafi via Greenhouse

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.
Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we’re transforming the financing experience and joining our team?
About the Opportunity
The primary function of the Regional Account Manager is to drive funding volume growth through effective management of our existing merchant partnerships. In this role, you will oversee day-to-day interactions with merchants, ensuring a consistent and exceptional service experience while identifying opportunities to expand business at the store level.
You will be responsible for training merchants on product offerings, addressing operational needs, and executing growth strategies. As the main point of contact, you will build strong relationships with merchant partners and collaborate with internal teams to achieve account objectives and maximize funding volume.
We are hiring for one position and welcome candidates located in the Midwest (Texas) or the West Coast (Phoenix, Arizona/Las Vegas, Nevada area).
What You’ll Do
Field Visits & Relationship Building:
Conduct regular visits to merchant locations within your territory, building and maintaining strong relationships by gaining firsthand insight into their needs, challenges, and opportunities.
Relationship Management:
Serve as the main point of contact for your assigned stores, ensuring that every merchant receives top-tier service and support.
Issue Resolution:
Proactively address and resolve operational concerns raised by merchant partners, ensuring timely and effective solutions.
Performance Monitoring:
Track and report key performance indicators (KPIs) for each store. Provide regular updates to both merchant partners and internal partners on metrics and overall performance.
Onboarding & Training:
Lead the onboarding process for new merchant partnerships in collaboration with the NAM, ensuring merchants are equipped with the knowledge and tools to succeed. Provide both group and one-on-one training on products, services, and processes.
Growth Identification:
Identify and communicate potential business growth opportunities at the store level, sharing insights with both merchants and internal teams.
Territory Management:
Partner with the National Account Manager (NAM) to develop and execute a strategic territory plan that aligns on key account needs—including marketing initiatives, system integrations, risk management, and prioritized coverage of high-potential, underperforming, and new stores.
About You
3+ years proven experience in account management or a similar role
Strong communication and interpersonal skills
Ability to analyze metrics and drive actionable insights
Problem-solving aptitude and ability to resolve conflicts quickly
Experience in a customer-facing role, ideally in the retail or service sector
Willingness to travel regularly
Valid Drivers License is required
Bilingual in spanish preferred
NOTE: The full-time annual year-one on-target compensation (base salary + commission) for this role is $ 90,000-$120,000+. The commission is uncapped.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:
Comprehensive medical, dental, and vision coverage
20 PTO days + 11 paid holidays
401(k) retirement with company matching
Student Loan & Tuition Reimbursement
Commuter assistance
Parental leave (maternal + paternal)
Inclusion and Associate Engagement Programs
Who we are & what we value:
We focus on what’s most important
We set clear expectations and deliver
We embrace challenges to reach our full potential
We ask, “How can this be better?”
We move fast together

Source: Koalafi careers (Greenhouse)