Aimed at mid-level service operations leaders who can manage regional teams and drive customer experience excellence. Must have 10+ years in luxury service environments and be adaptable to strategic shifts.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Lucid Motors via Greenhouse
About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
The Regional Service Manager (Central Region) position will oversee service operations within their assigned region to provide an industry-leading external and internal customer experience while maximizing return on investment through labor sales, maintenance and repair sales, expense control, and customer retention. This position serves to establish new service centers, hire staff, and oversee operations. The Regional Service Manager is an integral part of the service experience and all candidates will be expected to demonstrate excellence in their respective fields, possess the ability to learn quickly, and strive for perfection within a fast-paced environment.
The Role
Effectively communicate, enforce, and monitor Lucid service department processes
Effectively coach, grow, develop and lead all direct reports
Ensure Customer Experience targets are achieved according to Lucid guidelines
Responsible for initial setup of new service centers within their respective region
Own and continuously improve all service center KPIs in the assigned region
Monitor regional service efficiency and problem solve delays or other issues as they arise
Foresee the assigned region’s needs in staffing, assets, and other resources
Own and problem solve internal and external customer escalations
Work cross-functionally with other departments to ensure internal and external customer retention, and maintain customer experience standards
Demonstrate resilience to strategic shifts in business strategies
Perform various assignments as requested by leadership
Required to work evenings, weekends, and holidays as needed
Must be able to travel as needed
Have a passion for sustainable transportation and changing the automotive industry
Qualifications
High School Diploma or GED equivalent
10 years minimum experience in a service department environment – luxury preferred
Excellent written and verbal communication skills
High level attention to detail and accuracy
Ability to multitask while maintaining high level of accuracy
Ability to analyze and interpret internal reports
Able to effectively work both individually and within a group in a high-paced environment
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Must possess a valid driver license
Advantageous Experiences
AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM training
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Base Pay Range (Annual)$135,000—$198,000 USD
Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
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