Strong fit for candidates with SaaS or EdTech experience who proactively manage renewals and collaborate across teams. Must have Salesforce proficiency and thrive in a data-informed, fast-paced environment.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Everway via Greenhouse
Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued.
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About the role
As a Renewal Manager at Everway, you will be a key driver of customer retention and growth within our recurring revenue business. In this individual contributor role, you'll own the renewal process for a defined portfolio of Enterprise K–12 and higher education customers, helping ensure timely, strategic, and collaborative renewals that support our mission and revenue goals.
This is an individual contributor and customer-facing role, where you will engage directly with school district leaders, procurement contacts, and key stakeholders to confirm value, address questions, and facilitate renewals. You’ll also work hand-in-hand with internal teams including Customer Success Managers (CSMs), Sales, Revenue Operations, and Finance to deliver seamless renewal experiences.
This is a highly cross-functional, data-informed role that requires precision, proactive communication, and a growth mindset.
Responsibilities:
Own the renewal cycle for your portfolio—creating and managing quotes, coordinating timing, collaborating with internal teams, communicating (via phone, email, meeting) with customers, and ensuring renewals are closed on or ahead of schedule.
Engage with customers proactively ahead of renewal to confirm renewal value, highlight upcoming enhancements, and support renewal alignment. Renewal Managers collaborate closely with Customer Success Managers and Sales Executives but must be equipped to lead renewal conversations independently when needed, including managing objections, and ensuring clarity and continuity in the customer experience.
Collaborate cross-functionally with Sales, Customer Success, Finance, and Compliance to ensure accuracy in renewal terms, compliance documentation, pricing, and contract structure. Attend internal and customer-facing meetings as needed to support a coordinated renewal experience and uphold Everway’s high standards for partnership and service.
Identify and collaborate on renewal risk and retention strategies by partnering with Customer Success and Sales when churn or downsell concerns arise—joining or leading customer conversations to reinforce value, uncover needs, and help shape strategic solutions that drive continued partnership.
Use tools and data (e.g. Salesforce, Gong,) to ensure renewal activities are accurately tracked, renewal stages are accurate, monitor progress toward retention goals, accurate forecasting of quarterly revenue retention, and pro-actively surface insights into customer journey trends, risks, and potential expansion opportunities.
Support process improvements by helping identify and shape more efficient, automated, and customer-friendly renewal workflows.
Maintain compliance with pricing guidelines, discount thresholds, and business policies —escalating exceptions with clear strategic rationale and proper approvals.
Champion customer voice internally by sharing feedback and identifying opportunities to improve value delivery.
Stay informed on state, local, and district policy and procurement climates that may impact customer purchasing behavior—leveraging this knowledge to work effectively with procurement teams, identify potential risks, and uncover renewal or expansion opportunities within your portfolio.
Essential Criteria
Minimum 3 years in a renewals, account management, strategic customer success, or similar customer-facing role in a SaaS or EdTech environment that included renewals oversight.
Proven ability to consistently hit or exceed renewal/retention targets across a dynamic book of business
Demonstrated ownership and accountability for outcomes, with a clear ability to align work and decisions to revenue goals.
Experience managing opportunities, quotes, contracts, opportunity hygiene and forecasting using Salesforce (or similar CRM).
Strong communication, discovery, relationship building and negotiation skills with a focus on driving value and securing successful renewal outcomes
Demonstrated ability to analyze numerical data and incorporate findings into decision-making.
Organized, self-motivated, and able to manage competing priorities across multiple accounts
Demonstrated problem-solving skills with the ability to independently seek guidance and take initiative when needed
Proven ability to thrive in a collaborative, fast paced, and team environment—contributing meaningfully as part of a high-performing renewals team
Desirable Criteria
Knowledge of the K–12 education landscape, purchasing cycles, and district & state procurement processes
Experience using Salesforce and Gong
Familiarity with SaaS metrics (ARR, churn, forecasting, expansion, NRR) and their drivers
Familiarity with MEDDPICC and which renewals motions align
Experience participating in or supporting deal desk, pricing, and approvals processes
Understanding of cooperative purchasing models and RFP processes.
Please submit your application by Friday 27th November 2026.
Please note: applications may close early due to high demand, so early submission is encouraged.
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Source: Everway careers (Greenhouse)