Geared toward customer service professionals comfortable with handling inbound and outbound communication for restaurants, and working in a collaborative, fast-paced environment in North Macedonia.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Slice
Restaurant Support
North Macedonia
We believe independent restaurants deserve the same advantages as big chains without giving up their independence.
Ilir Sela started Slice in his family’s pizzerias, where he saw firsthand what it takes to run a local shop. Now we’re taking everything we’ve learned beyond pizza, to taquerias, delis, burger joints, and other neighborhood staples.
We put technology, marketing, buying power, and support to work for more than 15,000 restaurants, so owners spend less time on admin, marketing, and order management and more time growing their business. They remain independent, but never alone.
We’re growing our team to help bring this next chapter to life. That’s where you come in.
The Challenge to Solve
You will be working in a highly competitive environment where you will get the opportunity to learn and collaborate from and with industry experts gives you the chance to continuously grow your professional capabilities while you improve yourself and the team.
The Role
This role will provide exemplary service, ensuring the best partner experience is provided on inbound and outbound communication, handling responses from a mass communication to Slice partners via Email/SMS or manual reachout when necessary, while meeting acceptable response time. You will be addressing Partner inquiries and objections while educating Partners on Slice processes. You will provide product feedback and new recommendations based on conversations and requests from restaurants.
The Team
This team works closely with Account Managers, Menu, C-Ops, Sales, and other teams to ensure day to day service levels are met. Restaurant Support team ensures all daily partner operational needs are addressed and operational tasks are offloaded from Account Managers, by collaborating with cross functional operational resources. This team leverages relationship with restaurant partners on inbound and outbound contacts to optimize shop growth on the Slice platform as it relates to the following levers and issue: Shop Operations, Shop Menu and Minor Finance Cases (i.e Reimbursement cases
The Winning Recipe
Excellent English verbal and written skills
Excellent problem solving and time-management skills
Ability to analyze problems and strategize for better solutions
Proven adaptability and ability to readily respond to changing circumstances and expectations and support new initiatives
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Salesforce, and Kustomer app
Solid negotiation skills and ability to build strong interpersonal relationships with the team and management
Likeable and approachable - earning trust and encouraging junior personnel to follow her/him
Able to work on all three shifts.
The Extras
Working at Slice means more than a job - it's a place where your growth actually gets invested in.
Paid training from day one - we invest in your success from the start with fully paid on-the-job training
Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
Learning & Development program - because your skills should keep growing long after onboarding
Referral program - help us grow the team and get rewarded for it
Wellbeing program - a dedicated wellness stipend for your physical and mental health
Competitive salary - plus night hour supplements and extra payments
A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package
Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com
Source: Slice careers