Retail Key Holder - Full Time (Backcountry)

CSC Generation
Palo Alto Backcountry Retail Store +3 more
On-site

Who this role is best for

Best suited to candidates with retail experience and a passion for outdoor activities working in a physical retail store.

Best fit for

  • Candidates with retail sales experience and a genuine interest in outdoor products
    — “Minimum of 2 years of experience in retail sales or customer service”
  • Individuals who thrive in dynamic environments and can manage multiple responsibilities simultaneously
    — “Ability to manage multiple tasks and prioritize effectively”
  • Those who can work evenings, weekends, and holidays and are physically capable of store operations
    — “Must be able to work a flexible schedule, including evenings, weekends and holidays”

Things to consider

  • This role demands physical stamina and the ability to lift up to 50 lbs regularly
    — “Ability to lift and/or move merchandise weighing up to 50 lbs.”
  • Candidates must be available for irregular hours, including nights, weekends, and holidays
    — “Must have a flexible schedule, including availability for nights, weekends, and holidays”

How to stand out

  • Highlight experience with inventory management and POS systems on your resume
    — “Basic computer skills, and experience with Point-of-Sale systems is a plus”
  • Emphasize your ability to train others and lead by example in customer service
    — “Train and mentor new team members”
  • Showcase your organizational skills by detailing past inventory audits or store maintenance tasks
    — “Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • manage store operations
  • ensure customer satisfaction
Typical background
retail experiencecustomer service

Skills & requirements

Required

Retail ManagementCustomer ServiceInventory ManagementTeam Leadership

Preferred

POS System ExperienceTraining

About the role

Original posting from CSC Generation via Lever

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content. 

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills. 

We are seeking a highly motivated and experienced Key Holder to join our team. The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent customer service to our valued customers.  

What you get to do every day::

  • Assist the Store Manager in opening and closing the store 
  • Ensure the store is properly secured and alarm systems are functioning correctly 
  • Manage cash and credit card transactions, and perform daily cash reconciliations 
  • Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager 
  • Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges 
  • Maintain a clean, organized and attractive store appearance 
  • Assist in the execution of and ensure daily tasks are completed 
  • Train and mentor new team members 
  • Perform other duties as assigned by the Store Manager and Assistant Store Manager 

What you bring to the role::

  • High school diploma or equivalent 
  • Minimum of 2 years of experience in retail sales or customer service 
  • Strong communication and interpersonal skills 
  • Ability to manage multiple tasks and prioritize effectively 
  • Ability to work in a fast-paced and dynamic environment
  • Must be able to work a flexible schedule, including evenings, weekends and holidays
  • Basic computer skills, and experience with Point-of-Sale systems is a plus 

Physical Requirements::

Ability to communicate verbally and work cooperatively with associates and customers

Ability to remain standing for up to 5 hours at a time

Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor

Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor

Ability to lift and/or move merchandise weighing up to 50 lbs.

Ability to ascend/descend ladders to retrieve and/or move merchandise

Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work

  • Must have a flexible schedule, including availability for nights, weekends, and holidays

Regular and predictable attendance

CSC Generation is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law. If you need an accommodation during the application process, contact hrbenefits@cscshared.com.

Employment is contingent on a background check, including verification of prior employment dates.

Source: CSC Generation careers (Lever)

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