Revenue Recovery Representatives

CPI Security

Charlotte, NC

On-siteCareer-pivot friendly

Who this role is best for

Aimed at entry-level to mid-level professionals in collections who thrive in a structured, customer-facing role.

Best fit for

Candidates with experience in B2C collections and a proactive mindset for resolving customer payment issues
— “Minimum of 2 years B2C and 'soft' collections experience a plus”
Individuals who value a company culture that prioritizes diversity and offers robust benefits and training
— “Engaging and fun company culture that succeeds through diversity”

Things to consider

The role requires adherence to a specific weekday schedule with limited weekend flexibility
— “The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off.”
Candidates must be prepared for a potentially high-volume call environment with multiple customer interactions daily
— “multi-task in a fast-paced, team-oriented environment”

How to stand out

Highlight experience with resolving customer disputes and negotiating payment arrangements
— “Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.”
Demonstrate strong documentation skills to align with the need for detailed activity tracking
— “Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls.”
Showcase ability to handle a variety of customer interactions and maintain professionalism under pressure
— “Manage collection efforts with a high level of persuasiveness & professionalism.”

Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Reducing delinquency
Providing outstanding service
Managing collection efforts

Typical background

High school diploma2+ years of collections experience

Skills & requirements

Required

CollectionsCustomer ServiceOutbound CallingInbound CallingDocumentationDunning LettersAudit

Preferred

B2C Collections ExperienceSoft Collections

Stack & domain

CollectionsCustomer ServiceDunning LettersAuditCustomer PaymentsPayment ArrangementsOutbound CallsInbound CallsEmailsDocumentationMulti-taskingFast-pacedTeam-orientedPersuasivenessProfessionalismSelf-motivatedDetail-orientedTrainingLeadership DevelopmentCultureDiversityMedicalDentalVision401(k)Short-termLong-termDisabilityLife InsurancePaid HolidaysPTOSecurity SystemSecurityAutomationFinance

About the role

Original posting from CPI Security via Greenhouse

CPI Security, a leader in the security and automation solutions industry, is looking for a Revenue Recovery Representative to join our growing team at our headquarters in Charlotte, NC! We are looking for a Revenue Recovery Representative who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment.
Key Responsibilities:
Manage collection efforts with a high level of persuasiveness & professionalism.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Place account on hold for incoming orders until payment is received.
Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls.
Place outbound calls to delinquent customers to collect past due billing
Receive inbound calls from customers that wish to make payments or payment arrangements
Print, fold, and mail dunning letters to delinquent customers
Audit the cancel reason report on a monthly basis
May have additional duties as assigned by Management
Job Requirements/Experience:
High school diploma required
Minimum of 2 years B2C and “soft” collections experience a plus
The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off.
The pay for this position ranges from $42-52k in annual earnings.
What’s In It For You:
Comprehensive and on-going training when you start, includes leadership development.
Engaging and fun company culture that succeeds through diversity.
Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO).
Free monitored security system after 90 days.

Source: CPI Security careers (Greenhouse)