RMA Program Manager 4

Oracle

Province of China, Taiwan

Career-pivot friendly

Who this role is best for

Strong fit for candidates with hands-on experience in server hardware repair operations who manage cross-functional supplier and engineering teams.

Best fit for

Candidates with hands-on experience in server hardware repair and cross-functional supplier management
— “Work with suppliers to ensure sufficient repair manpower, equipment, materials, spare parts, and fixtures are available.”
Individuals who can prioritize issues based on business impact and drive closure with clear timelines
— “Able to prioritize issues based on business impact and urgency.”
Candidates with a track record in managing repair processes and reducing repeat failures
— “Support continuous improvement of repair processes to reduce repeat failures and protect data-center availability.”

Things to consider

On-site presence is mandatory, which may require relocating or commuting to Taiwan
— “Able to work onsite.”
The role involves managing repair operations across Asia, which may require regional travel or coordination
— “Manage RMA repair operations across Asia, including repair capacity, material readiness, repair-site performance, backlog, and TAT.”

How to stand out

Highlight experience with server components and repair process optimization in your resume and interview responses
— “Strong understanding of server components, including motherboards, CPUs, memory, storage, GPUs, NICs, power supplies, and cables.”
Emphasize your ability to identify bottlenecks and implement corrective actions effectively
— “Identify repair bottlenecks and drive corrective actions to meet committed TAT.”
Demonstrate your capability to create and maintain RMA dashboards with key performance metrics
— “Establish regular RMA dashboards covering return volume, repair progress, TAT, backlog, top issues, and risk status.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Company

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

on-time delivery
quality repair

Typical background

manufacturingsupply chain

Skills & requirements

Required

RMA Repair OperationsSupply Chain ManagementCross-functional Collaboration

Preferred

Continuous ImprovementRisk Management

Stack & domain

Server HardwareRMARepair OperationsSupply ChainQuality ManagementCommunicationProblem-solvingOrganizationITHardware

About the role

Original posting from Oracle

Key Responsibilities
Manage RMA repair operations across Asia, including repair capacity, material readiness, repair-site performance, backlog, and TAT.
Monitor RMA returns, repair status, aging, backlog, and TAT performance.
Work with suppliers to ensure sufficient repair manpower, equipment, materials, spare parts, and fixtures are available.
Identify repair bottlenecks and drive corrective actions to meet committed TAT.
Partner with Oracle data-center teams to forecast expected RMA returns and understand operational priorities.
Track top failure modes and recurring hardware issues; coordinate with suppliers, quality, engineering, and supply-chain teams on containment and corrective actions.
Establish regular RMA dashboards covering return volume, repair progress, TAT, backlog, top issues, and risk status.
Escalate material, capacity, quality, or process risks early and drive closure with clear owners and timelines.
Support continuous improvement of repair processes to reduce repeat failures and protect data-center availability.
Required Qualifications
At least 5 years of experience in server hardware, RMA, repair operations, manufacturing, quality, or supply chain.Strong understanding of server components, including motherboards, CPUs, memory, storage, GPUs, NICs, power supplies, and cables.Experience working with suppliers, repair sites, and cross-functional engineering teams.Understanding of supply-chain planning, spare parts, material availability, and repair-capacity management.Fluent English communication, both written and verbal.Able to work onsite.Highly organized, detail-oriented, task-focused, and able to prioritize issues based on business impact and urgency.
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Source: Oracle careers