Sales Assistant

Mulberry

Bath, United Kingdom

On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in creating customer-centric experiences within the fashion industry.

Best fit for

Candidates with a background in fashion retail and a passion for storytelling and customer relationships
— “You will be imaginative, using your product knowledge and storytelling to customise each experience”
Individuals who thrive in a part-time, customer-facing role with a focus on inclusivity and brand values
— “we are committed to improving our impact on people and the planet”
People who are community-oriented and value-driven, with an interest in B Corp principles
— “You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work”

Things to consider

The role requires weekend availability and a part-time commitment of 21 hours per week
— “This is for 21 hours per week, and applicants must be available to work weekends”
The position demands a cultural connection to the brand's identity and values
— “you understand how Mulberry fits into the fabric of life and art around us”

How to stand out

Highlight your ability to craft unique customer experiences and your understanding of the brand's heritage
— “create truly memorable experiences for all our customers”
Emphasize your commitment to sustainability and how it aligns with Mulberry's B Corp Certification
— “incorporating environmentally and socially responsible practices into your work”
Showcase your customer relationship-building skills and use of CRM tools in previous roles
— “develop and maintain key customer relationships using instore CRM tools to support you”
Demonstrate your curiosity and eagerness to contribute ideas to improve business performance
— “You will be curious about the business and willing to share your ideas”
Position yourself as someone who values inclusivity and respects diverse perspectives
— “support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

creating memorable customer experiences
developing key customer relationships
driving operational excellence

Typical background

retail experiencecustomer service rolessales roles

Skills & requirements

Required

Customer-focusedProduct KnowledgeCRM ToolsCultural ConnectionCompetitive SpiritOperational ExcellenceInclusive Culture

Preferred

StorytellingCuriosityOpen-mindedness

Stack & domain

LeadershipCommunicationProduct KnowledgeStorytellingCRM ToolsCultural ConnectionCuriosityCompetitive SpiritOperational ExcellenceRespectConsiderationOpen-mindednessRespectfulnessInclusivityWellbeingGP AppointmentsMental Health SupportPhysiotherapyPersonal TrainingRetail Discounts

About the role

Original posting from Mulberry via Lever

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.
If these are values you share, we would love you to join our team.
At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy.
What we need from you:
You will always be customer focused:
You will create a welcoming and fun environment for your customers and team.
You will be committed to delivering an engaging, dynamic and memorable customer experience in your store.
You will develop and maintain key customer relationships using instore CRM tools to support you.
You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
You will drive performance:
You will be curious about the business and willing to share your ideas.
You will have a competitive spirit and a strong desire to succeed.
You will deliver operational excellence showing respect and consideration for people, product and your environment.
You will care about people and the planet:
You will embody our Values in all you do by being honest, dynamic, and community spirited.
You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work.
You are:
Honest
Dynamic
Community Spirited
In love with fashion!
What we will do for you:
Competitive basic salary
Bonus
Product allowance
An enviable staff discount and exclusive access to staff sales
Extra day off for your birthday
Pension Contributions & Life Assurance
Training and development opportunities
x2 paid volunteering days per year
Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
This is for 21 hours per week, and applicants must be available to work weekends.
Compensation:
This role also offers commission.
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.

Source: Mulberry careers (Lever)