Sales Engineer III (Customer Success)

Datadog
Tokyo, Japan
Hybrid

Who this role is best for

Best suited to candidates with technical sales experience in DevOps/SRE or platform engineering working in a hybrid office environment with strong Japanese language skills and a high-velocity, collaborative culture.

Best fit for

  • Candidates with 2+ years in Sales Engineering and DevOps/SRE or platform engineering backgrounds
    — “Minimum 2+ years in Sales Engineering, Solutions Engineering along with either DevOps/SRE, or Platform Engineering”
  • Professionals comfortable with technical presentations and customer onboarding
    — “Comfortable and confident in delivering technical presentations/demos”
  • Candidates who enjoy hybrid work and in-person collaboration in the Seoul office
    — “Enjoys a hybrid office culture and spending time in-person at our Seoul office.”

Things to consider

  • Travel commitment of up to 25% of the time is expected
    — “Able to travel up to 25% of the time”
  • Native-level Japanese proficiency is a strict requirement for direct client communication
    — “Native-level Japanese proficiency (written and spoken) is required, as you will be communicating directly with customers in Japan.”

How to stand out

  • Highlight experience in customer onboarding and resolving technical challenges during the customer lifecycle
    — “Help clients try and onboard the product and assist when they run into roadblocks.”
  • Demonstrate ability to influence product development through customer input
    — “Have a direct line of communication with the product team to collaborate on feature requests”
  • Emphasize your track record in delivering product and technical presentations to diverse clients
    — “Deliver product and technical presentations with broad range of potential and existing clients”
  • Showcase knowledge of DevOps monitoring, cloud architecture, and modern web development tools
    — “Knowledgeable and experienced with DevOps monitoring, cloud architecture tools, and modern web development”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Articulated Datadog's value proposition to customers
  • Supported technical evaluations and product onboarding
Typical background
Experience in sales engineering or solutions engineeringStrong technical background in DevOps and cloud technologies

Skills & requirements

Required

DevOpsCloud ArchitectureWeb DevelopmentTechnical PresentationsCustomer Success

Preferred

Japanese ProficiencyCreative Problem Solving

Stack & domain

Devops MonitoringCloud Architecture ToolsModern Web DevelopmentTechnical PresentationsProduct Demonstrations

About the role

Original posting from Datadog

Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, we’d love to meet you!

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

Partner with the sales and customer success teams to articulate the overall Datadog value proposition, vision and strategy to customers

Continually learn new technology to build competitive knowledge, technical skill, and credibility

Deliver product and technical presentations with broad range of potential and existing clients

Have a direct line of communication with the product team to collaborate on feature requests

Help clients try and onboard the product and assist when they run into roadblocks. 

Think creatively and help resolve the wide variety of technical challenges that may  occur during the overall customer’s  life cycle

Who You Are:

Minimum 2+ years in Sales Engineering, Solutions Engineering along with either DevOps/SRE, or Platform Engineering 

Knowledgeable and experienced with DevOps monitoring, cloud architecture tools, and modern web development

Thrives in a high velocity environment demonstrating experience with juggling a high number of concurrent engagements of varied size and complexity

Enjoys collaborating and teaming with others

Comfortable and confident in delivering technical presentations/demos

Native-level Japanese proficiency (written and spoken) is required, as you will be communicating directly with customers in Japan.

Able to think creatively about a wide variety of challenges. You're going to find new things every day

Enjoys a hybrid office culture and spending time in-person at our Seoul office.

Able to travel up to 25% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy program for in-house networking

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog: 

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. 

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. 

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Source: Datadog careers

Similar roles