Sales Representative - Retention (2-Month Project-Based)

HelloFresh

Manila, Philippines

HybridCareer-pivot friendly

Who this role is best for

A natural match if you have experience in customer retention and a passion for service-oriented roles.

Best fit for

Candidates with experience in customer retention and a can-do attitude in service-oriented roles
— “Maintain positive customer relationships, provide customer resolution/ education and negotiate using retention offers”
Professionals with a background in call center or BPO operations who value learning and development
— “Invest in your personal development with an annual learning & development budget”

Things to consider

The role requires occasional in-office visits for equipment pickup despite being work-from-home
— “Work from home – Please note that you will need to visit our BGC office to pick up your equipment”

How to stand out

Highlight prior success in customer retention and negotiation within your resume and interview responses
— “provide customer resolution/ education and negotiate using retention offers”
Demonstrate your ability to work independently and manage multiple tasks efficiently
— “Ability to work independently and efficiently with minimal supervision”
Showcase your emotional intelligence and empathy through specific examples in your application
— “Empathy, emotional intelligence, and resilience”
Emphasize your commitment to continuous learning and any relevant upskilling experiences
— “Attend cross-trainings and upskilling”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

positive customer relationships
customer resolution and education

Typical background

customer servicesales

Skills & requirements

Required

Customer RetentionCommunicationProblem-solvingNegotiationTime Management

Preferred

Craft Beer And Wine Knowledge

Stack & domain

Customer RetentionCall Center OperationsCustomer ServiceNegotiationCross-trainingCommunicationProblem-solvingEmotional IntelligenceTime ManagementMultitaskingResilienceSalesRetention

About the role

Original posting from HelloFresh

The Role
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
Answer inbound retention calls: Maintain positive customer relationships, provide customer resolution/ education and negotiate using retention offers
Retain customers in compliance with company guidelines and protocols
Attend 1:1, meetings, huddles, & trainings
Attend cross-trainings and upskilling
What you’ll bring
Excellent communication, problem-solving, and negotiation skills
Positive energy and can-do attitude
A person with high regard for integrity and diligence
Critical thinking with technical and language proficiency
Ability to work independently and efficiently with minimal supervision
Empathy, emotional intelligence, and resilience
Effective time management and multitasking abilities
An interest/passion for Craft Beer and Wine - ideal but optional
What we offer
Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
#helloconnect
#LI-Remote

Source: HelloFresh careers