Sales Support Assistant

Lookers

Harrogate, United Kingdom

On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with administrative experience and strong communication skills working in the automotive retail industry. The role offers a hybrid work arrangement with a focus on customer and dealer coordination.

Best fit for

Candidates with administrative experience and strong communication skills in the automotive retail industry
— “Previous administrative experience is preferred but not essential”
Individuals who can manage customer interactions and coordinate with dealers and manufacturers
— “Maintain effective communication between customers and the sales team”
Candidates who are self-driven and capable of handling tasks independently with attention to detail
— “Self-motivated, take ownership of tasks, and ensure they are managed through from start to finish”

Things to consider

Probation period lasts six months, requiring consistent performance early on
— “all offers of employment are made subject to a 6 month probation period”
Employment checks include verification of recent employment, address, and credit history
— “we will conduct relevant employment checks prior to you commencing employment”

How to stand out

Highlight experience with customer service and order processing in your resume and interview responses
— “Process motor vehicle orders efficiently and accurately”
Showcase your proficiency in Excel, Outlook, and Word in your application materials
— “Proficiency in Excel, Outlook, and Word”
Mention any experience liaising with external parties or managing documentation processes
— “Liaise with customers after receiving finance company decisions”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

processed motor vehicle orders
maintained accurate records
managed customer queries

Typical background

administrative experiencecustomer service background

Skills & requirements

Required

Administrative TasksCustomer ServiceCommunicationExcelOutlookWord

Preferred

Vehicle Specifications Knowledge

Stack & domain

ExcelOutlookWordVehicle SpecificationsAdministrative TasksCustomer QueriesQuotationsContract Hire AgreementsStock LevelsFinancial MattersVehicle DeliveriesCustomer ComplaintsManufacturer LiaisonTelephone MannerIndependent WorkTeamworkAdaptabilitySelf-motivationTask OwnershipDetail-orientedResponsibilityExcellent Customer ExperienceStrong CommunicationAutomotive RetailNew And Used VehiclesSales SupportCustomer ServiceVehicle DocumentationStock ManagementFinancial CoordinationCustomer Liaison

About the role

Original posting from Lookers via Greenhouse

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Job Title: Sales Support Assistant
Location: Harrogate Office, 1 day WFH
Hours: Monday – Friday, 8:30 AM - 5:30 PM (including a 1-hour lunch break)
Salary: Starting from £26,500-£27,000 per annum DOE (including a £1,500 bonus paid in January, dependent on company achievement)
Overview:
We are looking for a Sales Support Assistant to join our team in Harrogate. The ideal candidate will possess a strong telephone manner and be capable of handling calls from diverse individuals. You should demonstrate the ability to work independently and collaboratively within a team, showcasing adaptability in various situations. The successful candidate will be self-motivated, take ownership of tasks, and ensure they are managed through from start to finish. Previous administrative experience is preferred but not essential.
Key Responsibilities:
Process motor vehicle orders efficiently and accurately.
Send contract documents to customers for signatures.
Maintain complete and accurate records to support operations.
Ensure all vehicle documentation is completed accurately and on time.
Prepare contract hire agreements for customers.
Liaise with customers after receiving finance company decisions.
Provide management information regularly.
Coordinate with dealers regarding stock levels and related financial matters.
Maintain effective communication between customers and the sales team.
Arrange vehicle deliveries as soon as they become available.
Manage customer queries and complaints professionally.
Liaise with manufacturers as needed.
Collaborate effectively with manufacturers and dealers.
Qualifications:
Proven administration experience.
Quick learner with the ability to understand vehicle specifications for assisting with customer queries and quotations (not essential as training provided).
Proficiency in Excel, Outlook, and Word.
Personal Attributes:
Motivated and detail-oriented.
Responsible for own tasks and actions
Ensure excellent customer experience.
Strong communication skills.
If you meet the above criteria and are eager to contribute to our team's success, we would be delighted to hear from you.
Core Benefits:
Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave that increases with your length of service
Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
Eyecare vouchers to help cover vision care needs
Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
Dental insurance for everyday dental care and unexpected treatments
Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
Free will writing services to help plan for the future
Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
Discounted gym memberships to support an active lifestyle
Travel insurance to help you explore with confidence
Access to home and technology vouchers
bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.

Source: Lookers careers (Greenhouse)