Sales Team Lead

Intellipet

United States

RemoteCareer-pivot friendly

Who this role is best for

Strong fit for experienced outbound call center leaders who can manage remote teams and drive performance improvements.

Best fit for

Experienced outbound call center leaders with a track record in coaching and performance management
— “Lead a remote outbound call center sales team serving customers seeking service-animal and emotional-support-animal related products and services”
Candidates with leadership ownership and a background in high-volume phone sales
— “Current or former sales team lead, floor supervisor, assistant manager, sales coach, senior sales representative, or performance coach with real leadership ownership”
Individuals who thrive in fully remote environments and can manage team accountability
— “Fully remote leadership opportunity”

Things to consider

Shifts are assigned within Monday–Sunday, 7 AM–11 PM CST, including evenings, weekends, and holidays
— “Shifts assigned within Mon–Sun, 7 AM–11 PM CST; evenings, weekends, and holidays required”
Candidates must be available across all operating hours, not just standard workdays
— “Open availability across operating hours: Monday–Sunday, 7 AM–11 PM CST”

How to stand out

Emphasize specific coaching interventions and performance improvements in your resume and interview responses
— “Candidates who advance should be prepared to discuss specific coaching interventions”
Highlight experience in managing KPIs, quotas, and conversion metrics for leadership roles
— “Experience managing individual and team KPIs, quotas, conversion, productivity, or quality metrics”
Demonstrate your ability to address performance gaps and enforce accountability effectively
— “Ability to address performance gaps directly, set expectations, and follow through on accountability”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

lead and coach sales team
monitor sales performance
conduct call reviews
set expectations
support escalations

Typical background

3+ years of outbound call center sales experience with formal or substantial leadership responsibility

Skills & requirements

Required

Sales LeadershipCoachingPerformance ManagementAccountabilitySales JudgmentObjection-handlingCredibilityAvailabilityCall Center SalesTeam ManagementKPI ManagementQuota ManagementConversion ManagementProductivity ManagementQuality Management

Preferred

Insurance SalesHealthcare SalesTravel SalesTimeshare SalesFinancial Services SalesRemote Call Center Leadership

Stack & domain

Outbound Call Center SalesFormal Or Substantial Leadership ResponsibilityCoaching Sales RepresentativesManaging Individual And Team KpisAddressing Performance GapsSetting ExpectationsFollowing Through On AccountabilitySales JudgmentObjection-handlingCredibility With Frontline SellersCall ReviewsRoleplaysTargeted FeedbackSupporting EscalationsReinforcing Sales StandardsPartnership With ManagementGoals And Process ImprovementMaintaining Team AccountabilityLeadershipAccountabilityConsistencyExecution Against Revenue And KPI TargetsOpen AvailabilityCoachingPerformance ManagementConsistent ExecutionService-animalEmotional-support-animalInsuranceHealthcareTravelTimeshareFinancial ServicesHigh-volume Phone Sales

About the role

Original posting from Intellipet via Greenhouse

Sales Team Lead
Full-Time | Fully Remote | $45,000–$60,000 annually | Shifts assigned within Mon–Sun, 7 AM–11 PM CST; evenings, weekends, and holidays required
About the Role
Lead a remote outbound call center sales team serving customers seeking service-animal and emotional-support-animal related products and services. This is a working sales leadership role focused on coaching, performance management, accountability, and consistent execution against revenue and KPI targets.
Minimum Qualifications
3+ years of outbound call center sales experience with formal or substantial leadership responsibility
Demonstrated success coaching sales representatives to improve measurable performance
Experience managing individual and team KPIs, quotas, conversion, productivity, or quality metrics
Ability to address performance gaps directly, set expectations, and follow through on accountability
Strong sales judgment, objection-handling knowledge, and credibility with frontline sellers
Open availability across operating hours: Monday–Sunday, 7 AM–11 PM CST
What You’ll Do
Lead, coach, and develop a remote outbound sales team
Monitor sales performance and identify coaching priorities
Conduct call reviews, roleplays, and targeted feedback
Set clear expectations and manage performance gaps
Support escalations and reinforce sales standards
Partner with management on goals and process improvement
Maintain team accountability for policies and performance
Preferred Experience
Current or former sales team lead, floor supervisor, assistant manager, sales coach, senior sales representative, or performance coach with real leadership ownership
Insurance, healthcare, travel, timeshare, financial services, or other high-volume phone sales experience
Remote call center leadership experience
Why Join Us
Fully remote leadership opportunity
Direct influence on sales performance and agent development
Health, dental, vision, life, and disability insurance
401(k) match and paid time off
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Candidates who advance should be prepared to discuss specific coaching interventions, performance-management decisions, sales results, and leadership judgment.

Source: Intellipet careers (Greenhouse)