Senior Account Manager - Blue Light

Boxxe Group
Hemel Hempstead, United Kingdom
Hybrid

Who this role is best for

Candidates with UK policing domain expertise and outcome-led sales experience will find this senior, field-led role with a focus on building sustainable relationships and navigating complex public-sector sales cycles.

Best fit for

  • Candidates with UK policing domain expertise and outcome-led sales experience will find this senior, field-led role with a focus on building sustainable relationships and navigating complex public-sector sales cycles.
    — “proven UK policing expertise, strong customer relationships and the commercial drive to create and convert opportunity”
  • Individuals with a track record of securing new police customers or expanding stakeholder groups within existing forces will align well with this role.
    — “Experience of winning new Police customers or opening new departments and stakeholder groups within existing forces.”
  • Candidates who can demonstrate a history of shaping and closing complex opportunities with vendors and specialists will be well-suited for this role.
    — “A track record of working effectively with technology vendors and internal specialists to shape and close complex opportunities.”

Things to consider

  • This role requires maintaining CRM hygiene and disciplined follow-through on account plans.
    — “Maintains strong account plans, CRM hygiene, forecasting, follow-through and ownership of results.”

How to stand out

  • Highlight specific examples of how you've used outcome-led discovery to align technology solutions with policing priorities.
    — “Lead outcome-led discovery, connecting customer priorities to measurable benefits.”
  • Emphasize your ability to articulate business value to senior stakeholders in policing and procurement.
    — “Experience using outcome-led discovery and articulating business value to senior operational, digital, technology, commercial and procurement stakeholders.”
  • Showcase your experience in leveraging sector events and forums to generate pipeline and create engagement.
    — “Experience using sector events, roundtables and forums to build relationships, create customer engagement and generate pipeline.”
  • Demonstrate your capability in managing complex public-sector sales cycles and tenders.
    — “Experience navigating complex public-sector sales cycles, frameworks, competitive tenders, governance and budget constraints.”
  • Demonstrate your ability to collaborate across internal teams to provide a joined-up customer experience.
    — “Work collaboratively with marketing, vendors, presales, services, bids & tenders and delivery teams to provide a joined-up customer experience.”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Executed Blue Light sales strategy
  • Maintained trusted relationships with senior stakeholders
  • Generated measurable pipeline
  • Supported customer success
Typical background
5+ years of enterprise sales experienceProven track record of meeting sales targets

Skills & requirements

Required

Sales Strategy ExecutionCustomer Relationship ManagementMarket PresenceOutcome-led DiscoveryTechnology Solutions ArticulationPipeline ManagementCollaborative TeamworkCRM Data ManagementRevenue And Gross Profit Targets

Preferred

Policing ExpertiseProcurement Environment UnderstandingVendor Activity UtilizationSector Platform Engagement

Stack & domain

Sales StrategyCustomer RelationshipsCommercial DriveCustomer OutcomesTechnology SolutionsServices CapabilitiesCustomer EngagementMarket IntelligenceProcurementVendor ActivitySponsorshipsSector PlatformsCRMPipelineForecast DataCustomer ExperiencePublic-sector ProcurementSecurityEthical StandardsStakeholder CommunicationAbility To Work With Non-technical UsersPoliceBlue Light

About the role

Original posting from Boxxe Group via Greenhouse

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

How you’ll fit into the big picture 

You will grow a portfolio of existing and prospective Police customers, executing the Blue Light sales strategy set by the Sales Manager and aligned to boxxe’s wider go-to-market priorities. This is a visible, field-led role for a high-performing salesperson with proven UK policing expertise, strong customer relationships and the commercial drive to create and convert opportunity. 

You will lead with customer outcomes rather than products. By understanding each force’s priorities, transformational programmes and procurement environment, you will connect boxxe’s solutions and services to real customer challenges, articulate measurable business value and build sustainable, profitable relationships. 

What you’ll be doing 

Execute the agreed Blue Light sales strategy through focused account, stakeholder and opportunity plans for the customers you own. 

Build, maintain and appropriately leverage trusted relationships with senior stakeholders and influencers across police forces and the wider Blue Light community. 

Maintain a strong presence in the market through purposeful customer meetings, sector events, roundtables and relevant forums, with disciplined follow-up. 

Lead outcome-led discovery, connecting customer priorities to measurable benefits. 

Articulate boxxe’s technology solutions, professional services and managed services capabilities clearly, involving specialists at the right stage. 

Identify whitespace, create qualified pipeline and manage the end-to-end sales cycle from early engagement and opportunity shaping through bid, negotiation, close and growth. 

Maintain clear account plans covering customer priorities, stakeholders, technology landscape, procurement routes, risks and action plan. 

Share relevant customer, market and procurement intelligence with the Sales Manager and wider team to improve qualification and support the Blue Light strategy. 

Use agreed vendor activity, sponsorships and sector platforms to create customer engagement, progress opportunities and generate measurable pipeline. 

Work collaboratively with marketing, vendors, presales, services, bids & tenders and delivery teams to provide a joined-up customer experience. 

Maintain accurate CRM, pipeline and forecast data, with clear next steps, risks and action plans, and deliver against agreed revenue and gross profit targets. 

Represent boxxe with credibility and integrity, operating in line with public-sector procurement, security and ethical standards. 

 Experience 

A strong record of meeting or exceeding sales targets by using established relationships to secure customer access and convert into meetings, opportunities, qualified pipeline, revenue and gross profit.  

Experience of winning new Police customers or opening new departments and stakeholder groups within existing forces. 

Demonstrable success selling technology solutions and services into UK policing, with the sector knowledge and credibility to add value from the outset. Utilising themes relevant to modern policing, supported by strong curiosity and continuous learning. 

Evidence of relevant, trusted relationships across multiple police forces and stakeholder groups, with examples of how these relationships created access, insight and opportunity. 

Experience using outcome-led discovery and articulating business value to senior operational, digital, technology, commercial and procurement stakeholders. 

Experience navigating complex public-sector sales cycles, frameworks, competitive tenders, governance and budget constraints. 

A track record of working effectively with technology vendors and internal specialists to shape and close complex opportunities. 

Experience using sector events, roundtables and forums to build relationships, create customer engagement and generate pipeline. 

Key Behaviours 

CUSTOMER-LED & COMMERCIALLY SHARP 

Starts with the customer challenge, qualifies value and converts opportunity into profitable growth. 

CREDIBLE & INFLUENTIAL 

Builds trust and communicates confidently with senior policing, technology and commercial stakeholders. 

PROACTIVE & VISIBLE 

Creates access and demand through consistent proactive customer and market engagement, prior to tenders. 

CURIOUS & ARTICULATE 

Understands the policing sector and turns complex technology solutions and services into clear business benefits. 

DISCIPLINED & ACCOUNTABLE 

Maintains strong account plans, CRM hygiene, forecasting, follow-through and ownership of results. 

COLLABORATIVE & RESILIENT 

Brings the right people together, shares intelligence and maintains momentum through complex sales cycles with the pace, discipline and judgement required in a high-performing sales environment. 

HONEST & ETHICAL 

Handles relationships, customer intelligence, procurement and partner engagement with sound judgement and ethical principles. 

 As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need. 

Source: Boxxe Group careers (Greenhouse)

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