Senior Agent, Customer Service (Multi-Lingual)

Okx

Sliema, Malta

On-site

Who this role is best for

Geared toward multilingual professionals comfortable with real-time customer support and collaboration with internal teams. This senior role demands adaptability in a global environment with 24x7 operations.

Best fit for

Individuals with a background in language-related roles, such as translation or localization
— “At least 2 years of experience in language-related roles, including translation, interpretation, or localization”
Professionals who can quickly adapt to evolving language needs and deliver accurate, courteous communication
— “Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers”

Things to consider

Must be willing to work rotating shifts to support 24x7 operations
— “Willingness to work according to a given schedule to support 24x7 language-related operations”
Requires strong composure and problem-solving in high-pressure, multilingual interactions
— “Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure”

How to stand out

Highlight experience with cross-cultural communication and real-time support in multilingual environments
— “Handling inquiries and issues from global customers in multiple languages through various channels”
Emphasize your ability to manage multiple languages and deliver professional, courteous service
— “Proficiency in both spoken and written language relevant to the job, along with a high level of English & another European language proficiency”
Showcase your problem-solving approach in resolving customer issues efficiently and effectively
— “Problem-solving mindset: a dedication to finding the right linguistic solutions for customers”
Demonstrate your capacity to work independently and handle high-volume support tasks
— “Ability to work independently in a fast-paced environment and deliver multilingual support”
Demonstrate your ability to manage time effectively while handling multiple language-related tasks
— “Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently”

Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · IndividualLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Handle customer inquiries and issues in multiple languages

Typical background

Customer service or multilingual support experience

Skills & requirements

Required

Multilingual Customer SupportProblem-solvingTime ManagementInterpersonal SkillsLanguage Proficiency

Preferred

Cryptocurrency KnowledgeCRM Tool Proficiency

Stack & domain

Customer ServiceLanguage-related RolesTranslationInterpretationLocalizationCrypto-related StudiesCRM ToolsZendeskMacosLarkMicrosoft OfficeG-suiteCommunicationProblem-solvingTime ManagementQuick LearningMultilingual SupportTeamworkMultilingualCrypto

About the role

Original posting from Okx via Greenhouse

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks.
What You’ll Be Doing
Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
Establishing and nurturing strong relationships with company partners and external stakeholders.
Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures
What We Look For In You
A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
Proficiency in both spoken and written language relevant to the job, along with a high level of English & another European (French, Spanish, Portugese, Polish, German etc.) language proficiency.
Ability to work independently in a fast-paced environment and deliver multilingual support.
Willingness to work according to a given schedule to support 24x7 language-related operations.
Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers
Nice to Haves
Familiarity with cryptocurrency and/or finance-technology industry.
Working knowledge of CRM tools, such as Zendesk.
Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
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Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Source: Okx careers (Greenhouse)