Senior Applications Support Specialist

Ensono
Pune, India
Hybrid

Who this role is best for

Strong fit for candidates with extensive experience in Java and Unix/Linux systems who lead incident management and mentor junior teams.

Best fit for

  • Candidates with 7–12+ years in application reliability and experience mentoring L1/L2 teams
    — “Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.”
  • Professionals with advanced JVM and .Net tuning skills and a background in regulated production environments
    — “Experience in regulated production environments.”
  • Individuals with hands-on automation and observability tool experience, particularly in Java and Unix/Linux systems
    — “Hands-on with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.”

Things to consider

  • The role requires working in a hybrid model with potential in-office requirements
    — “Hybrid working model.”

How to stand out

  • Highlight major incident leadership and systemic remediation experience in resume and interviews
    — “Own technical RCAs, drive long-term and systemic remediation.”
  • Demonstrate expertise in JVM tuning and thread/heap dump analysis with specific examples
    — “Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.”
  • Showcase experience in developing automation frameworks with Shell/Python/PowerShell
    — “Build advanced automation using Shell/Python/PowerShell.”
  • Include experience in reliability engineering and SRE principles like SLIs/SLOs and error budgets
    — “Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful major incident management
  • reduced business impact from incidents
  • improved application reliability and performance
  • validated disaster recovery readiness
Typical background
application reliabilityproduction supportSRE

Skills & requirements

Required

Incident ManagementProblem ManagementApplication ReliabilityObservabilityAutomationLeadershipMentorship

Preferred

Banking/financial Domain ExperienceITIL CertificationsCloud Certifications

Stack & domain

Application ArchitectureDistributed SystemsMiddlewareJavaJVM InternalsGCMemory ManagementThread/heap Dump AnalysisPerformance Tuning.netCLR InternalsGarbage CollectionThread/dump AnalysisApplication Performance TuningUnix/linuxNetworking BasicsAdvanced ScriptingSQLDatabasesAutosysObservability ToolsSplunkAppdynamicsDynatraceELKGrafanaPrometheusTechnical LeadershipDecision-makingCommunicationOwnership MindsetBusiness AwarenessITILCloudIndustry CertificationsApplication ReliabilityProduction SupportSREPlatform OperationsBankingFinancial Domain

About the role

Original posting from Ensono

Key Responsibilities

Incident & Problem Management

Lead major incident (MI) bridges and restore service with minimum business impact.Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.Own technical RCAs, drive long‑term and systemic remediation.Identify recurring failure patterns and risks.Reliability Engineering

Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.Tune JVM parameters, analyze thread/heap dumps, and improve performance.Influence application architecture for fault tolerance, scalability, and recoverability.Validate DR readiness, failover behavior, and resilience testing outcomes.Change, Release & Risk

Provide technical approval and risk assessment for high-risk changes.Enforce operational readiness for new apps and major releases.Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

Build advanced automation using Shell/Python/PowerShell.Develop frameworks for health validation, automated recovery, and compliance checks.Define observability standards; optimize alerts and improve MTTR.Leadership & Mentorship

Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.Act as a trusted technical advisor to stakeholders and leadership.Skills & Qualifications

Technical (Mandatory)

Strong knowledge of application architecture, distributed systems, and middleware.Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning..Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.Reliability & Operations

Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.Experience in regulated production environments.Soft Skills

Strong technical leadership and decision‑making.Clear communication during high‑pressure incidents.Ownership mindset and business awareness.Experience & Education

7–12+ years in Application Reliability, Production Support, SRE, or platform operations.Bachelor’s degree in Computer Science/Engineering or equivalent.ITIL, cloud, or industry certifications (preferred).Banking/financial domain experience (preferred).Working Conditions

On‑call and after‑hours support as required.Fast‑paced environment with multiple priorities.Hybrid working model

Source: Ensono careers

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