Senior Associate, Account Management

Flexport
Ho Chi Minh City, Vietnam
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in global freight forwarding and a track record of driving innovation.

Best fit for

  • Candidates with a background in logistics and a history of client-facing innovation
    — “An entrepreneurial mindset with a strong track record of successfully delivering innovation and driving results.
  • Professionals adept at managing relationships with high-level stakeholders in global companies
    — “Align management level customer contacts and maintain relationships with critical stakeholders at some of the world’s largest brands
  • Individuals comfortable working in a fast-growing, tech-driven logistics environment with a global footprint
    — “We have grown faster than any freight forwarder in history by taking a technology first approach to the industry’s biggest challenges

Things to consider

  • Travel to other provinces in the South is a requirement, not optional.
    — “Willing to travel to other provinces in the South to visit clients and factories.
  • Strong English proficiency is critical for global stakeholder alignment.
    — “Effective communication on all channels (written, verbal, phone, media) with strong English proficiency for aligning global stakeholders.

How to stand out

  • Highlight your experience in developing and implementing complex client solutions.
    — “Develop and launch new solutions that meet the needs of the largest and most complex global freight forwarding clients.
  • Emphasize your ability to work across global team matrices and drive results.
    — “Experience working in complicated global team matrices to drive desirable solutions and results on a global level.
  • Demonstrate strategic planning and execution skills with concrete examples.
    — “Strategic thinker and disciplined planner; able to operationalize strategic plans; well organized.
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Developed and launched new solutions for clients
  • Accelerated growth of Flexport services
  • Identified and executed expansion opportunities
Typical background
5+ years of client-facing experience in logistics or supply chain

Skills & requirements

Required

LogisticsFreight ForwardingSupply ChainClient Relationship ManagementStrategic PlanningNegotiationProblem-solving

Preferred

Global Team ManagementCross-functional CollaborationAI In Logistics

Stack & domain

LogisticsFreight ForwardingSupply ChainProject ManagementNegotiationCommunicationEnglish ProficiencyLeadershipProblem-solvingCollaborationStrategic ThinkingPlanningGlobal LogisticsSupply Chain Management

About the role

Original posting from Flexport via Greenhouse

About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

Tired of the traditional operating model of the freight forwarding industry? Want to join the most disruptive force for good in global commerce? At Flexport, our mission to make global commerce so easy there will be more of it.  We believe that global trade should work better for everyone.  Over the last decade, we have grown faster than  any freight forwarder in history by taking a technology first approach to the industry’s biggest challenges and building a team of passionate experts to transform global logistics. 

As a member of the Account Management team, your mission will be to proactively grow new and existing client relationships by building and implementing solutions to their supply chain challenges. This is the golden opportunity to help expand our business in Vietnam. 

You will:

Develop and launch new solutions that meet the needs of the largest and most complex global freight forwarding clients.

Accelerate the growth of all services across the Flexport Portfolio including Air, Ocean, Domestic and Cross-border Logistics, Trade Advisory, Customs, PO Management.

Partner with global teams in North America, Europe and Asia to identify expansion opportunities with our existing accounts to expand Flexport’s business.

Work cross-functionally across Ocean/Air/Logistics Operations, Procurement, Implementation, Legal, Industry SMEs, and Trade and Financial Services teams – to develop and execute on client strategies to maximize outcomes.

Align management level customer contacts and maintain relationships with critical stakeholders at some of the world’s largest brands

Stay informed on the latest industry and supply chain developments, and proactively educate and support your clients through change.

You should have:

5+ years client facing experience with a background in logistics, freight forwarding, or supply chain strongly preferred. 

An entrepreneurial mindset with a strong track record of successfully delivering innovation and driving results.

Experience working in complicated global team matrices to drive desirable solutions and results on a global level. 

Experience building client relationships locally and globally and leveraging those relationships to grow the business partnership. 

Strategic thinker and disciplined planner; able to operationalize strategic plans; well organized. 

Effective communication on all channels (written, verbal, phone, media) with strong English proficiency for aligning global stakeholders.  

Strong negotiation and problem-solving skills 

Highly collaborative; track record of building strong internal and external relationships. 

High integrity and ethics; style and behavior align with Flexport’s values

A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Ho Chi Minh office location is in Tan Binh district, Ho Chi Minh city.

Willing to travel to other provinces in the South to visit clients and factories.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Source: Flexport careers (Greenhouse)

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