Senior Customer Engagement Manager, JR856

Eleks

Lviv, Ukraine

Remote

Who this role is best for

Candidates with presales experience in IT outsourcing and government tenders will find this bid management role in Lviv.

Best fit for

Candidates with presales experience in IT outsourcing and government tenders will find this bid management role in Lviv.
— “lead complex tender-based presales engagements”
Individuals with a track record of managing government tenders in the USA or Ukraine are well-suited for this role.
— “Experience managing government or public sector tenders (USA/UA)”
Candidates who can coordinate cross-functional teams without direct reporting authority will thrive here.
— “Ability to coordinate cross-functional teams without direct reporting authority”

Things to consider

The role demands a high level of independence and the ability to manage multiple complex bids simultaneously.
— “Experience managing several complex bids simultaneously”
Attention to detail is a critical requirement, especially for interpreting tender requirements.
— “Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements”

How to stand out

Highlight your experience with structured bid management methodologies and APMP best practices in your resume.
— “Understanding of public procurement procedures, compliance requirements, and government contracting practices”
Showcase your track record of managing complex RFPs and RFIs in your presales work history.
— “Practical experience managing complex RFPs, RFIs, or formal tender submissions”
Demonstrate your technical and commercial proposal documentation expertise in your application materials.
— “Experience working with technical and commercial proposal documentation”
Quantify your ability to deliver under strict deadlines with specific examples from your career.
— “Ability to work independently, manage competing priorities, and deliver under strict deadlines”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

managing complex RFPs and tenders
leading cross-functional teams
high-quality, compliant, and competitive submissions

Typical background

3+ years of experience in IT services presales, bid management, proposal management, or a similar role

Skills & requirements

Required

Project ManagementBid ManagementProposal ManagementStakeholder ManagementAnalytical SkillsAttention To DetailVerbal And Written CommunicationAbility To Work IndependentlyProblem-solvingDecision-makingGovernment Or Public Sector Tender Experience

Preferred

Understanding Of Public Procurement ProceduresApmp/pmp CertificationExperience With Structured Bid Management MethodologiesAI Tools For Bid Development

Stack & domain

IT Services PresalesBid ManagementProposal ManagementProject ManagementOrganizational SkillsIT ServicesSoftware Development Lifecycle (sdlc)Delivery ModelsCommercial Engagement ModelsTechnical And Commercial Proposal DocumentationAnalytical SkillsAttention To DetailWritten And Verbal English Communication SkillsStakeholder ManagementProblem-solvingDecision-makingGovernment Or Public Sector TendersLeadershipCommunicationPlanningPrioritizationTime ManagementCommitment To QualityProactiveAssertiveStakeholder CommunicationCoordinationResilienceAdaptabilityContinuous ImprovementAPMPPMPGovernmentPublic SectorIT Outsourcing

About the role

Original posting from Eleks via Lever

Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements.
ABOUT PROJECT
The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions.
REQUIREMENTS:
3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry
Practical experience managing complex RFPs, RFIs, or formal tender submissions
Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities
Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models
Experience working with technical and commercial proposal documentation
Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements
Excellent written and verbal English communication skills (Advanced)
Ability to work independently, manage competing priorities, and deliver under strict deadlines
Strong stakeholder management, problem-solving, and decision-making skills
Experience managing government or public sector tenders (USA/UA)
WOULD BE A PLUS:
Understanding of public procurement procedures, compliance requirements, and government contracting practices
Experience with structured bid management methodologies and APMP best practices
APMP/PMP certification or relevant
Experience developing proposal win strategies, executive summaries, and value propositions
Experience using AI tools to support bid development, document analysis, and proposal quality assurance
Experience managing several complex bids simultaneously
KEY COMPETENCIES:
Strong ownership and accountability for bid outcomes
Excellent planning, prioritization, and time management
Attention to detail and commitment to quality
Proactive and assertive stakeholder communication
Ability to coordinate cross-functional teams without direct reporting authority
Resilience and adaptability in deadline-driven environments
Continuous improvement mindset
WHAT YOU WILL GET WITH ELEKS:
Close cooperation with a customer
Challenging tasks
Competence development
Team of professionals
Dynamic environment with a low level of bureaucracy

Source: Eleks careers (Lever)